Maximising your Business Impact

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The Mahatma Gandhi room

The Indian YMCA

41 Fitzroy Square, Bloomsbury



United Kingdom

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**This event is open to HPMA London Academy members only**

This year we have run two full day sessions aimed at bands 4-6 HR/L&D practitioners. The first day was about maximising personal impact and this second day is about developing your impact on the business, especially through a focus on customer service, solving problems and service improvement.

- Are you currently in a band 4 - 6 role and keen to develop your career into becoming either a functional specialist or an HR Business Partner?

- Would you like to develop your business and leadership skills?

- Are you keen to develop your skills and add more value in your current role?

If yes, then this day workshop is for you! You don’t need to have attended the first day to attend this second day.

The morning session will focus on: Understanding and Supporting your customer

The afternoon session will focus on - How do I improve the processes I am working with and solve business problems?

Aims & Objectives:

  • To understand the role of the customer and the workforce leader
  • To develop good questioning skills to establish customer needs.
  • To understand who the other stakeholders might be and their role /power
  • To practice improving a process and consider measures for success
  • To practice using some problem solving tools to tackle knotty business problems


If you are currently in a band 4 - 6 role and are keen to develop your career as an emerging workforce leader, you will be considering your journey toward either functional specialist or an HR business partner. Both types of role have core skills in common including the ability to ask really good questions and listen to the answers. This sounds simple but asking the right questions can be hard to do but very powerful in terms of the impact on your business. It both helps to assure the customer that their requirements have been heard and that the HR professional has fully understood the situation and can discuss realistic ways forward.

The workshop will help delegates develop the art of asking good questions to establish:

- Who the real customer is

- What they want

- Why they want it

- How, When and Where they hope it will be delivered.

To keep the conversation realistic it is also important to establish the relative position and power of each customer and you as a member of the workforce team as well as the role of other stakeholders including budget holders in any process.

With the help of a case study we will spend time exploring and practicing these deceptively simple concepts.

In the afternoon we will look at problem solving methods and practice process mapping techniques as a way of tackling presenting issues.

Target audience: HR and L&D professionals currently in bands 4-6 roles


Isabelle Iny MBA, BSc (Hons), FCIPD is the Director and lead consultant of Authentic Leadership Associates with experience that spans NHS, local government and the private sector. Isabelle began her Organisation Development journey in BT in the 1990s and has particular skills in meeting organisational and personal goals through: Change Management, Organisation Development, Mentoring and Coaching, Career Management and Quality Management. Isabelle has particular expertise in partnership working between Health, Social Services and Education.

Competencies covered

Business focused level 2 Understands and delivers internal customer’s expectations to support the delivery of services within financial plans and improve patient outcomes.

HR and OD expert level 2 Gains deeper understanding into customer’s needs by questioning or exploring concerns and reviewing data in reports

HR and OD Expert Level 2 Displays knowledge of HR system, and procedures and how these can be further developed to deliver service excellence

Relationship builder level 2 demonstrates a high level of emotional intelligence , insight into own behavior and working style and emotional resilience

Change Catalyst level 2 Uses empathy to understand stakeholder views

CLICK HERE to view our competency framework

Date: 30th January 2018
the Mahatma Gandhi room at the Indian YMCA, 41 Fitzroy Square, Bloomsbury, London W1T 6AQ
09:00- 17:00pm
Registration: 08:30including tea and coffee)

(This is an all-day event, lunch will not be provided so please bring your own lunch or there are plenty of cafes in the area)

There are 80 places on this event. We want to ensure that all member organisations have access to our events. If an event is overbooked and the maximum attendance has been reached from a particular trust, the events team may need to cancel any further places that are booked. The team will then email individuals who have booked after the maximum number has been reached. See our event booking policy

Click here for more information and to book

Please note: This is a free event, however we have a £100 cancellation fee if you cancel within 7 days of the event. Please feel free to send a replacement if you can’t come.

We may take pictures at our events to use in publicising our events programme including on our social media platforms. By booking on this event, you are giving consent to have your photograph taken unless you let us know otherwise. If you prefer not to be in a photograph, please email in advance of the event.

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The Mahatma Gandhi room

The Indian YMCA

41 Fitzroy Square, Bloomsbury



United Kingdom

View Map

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