MDDUS London - Hospital Doctors Complaints Workshop

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This course is now full. Please contact risk@mddus.com to add your name to our waiting list for the next course.

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Date and Time

Location

Location

MDDUS London Office

1 Pemberton Row

London

EC4A 3BG

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Sales Have Ended

Registrations are closed
This course is now full. Please contact risk@mddus.com to add your name to our waiting list for the next course.
Event description

Description

Dealing with face to face complainants can be a tricky but important aspect of managing a complaint successfully, and it is an area where hospital based doctors can find themselves caught up in with little or no time for preparation. This half-day interactive workshop will provide an overview of the NHS Complaints Procedures and then go on to explore some of the more common scenarios and pitfalls that doctors may find themselves involved together with some suggested techniques and strategies for managing these. While hospital based doctors may not be directly tasked with the actual investigation of complaints, it is likely that they will be asked to contribute through the provision of accounts and statements of their involvement in the matters being investigated. The workshop will also explore some helpful tips and advice on preparing complaints response statements from a medico-legal perspective.

Dealing with face to face complaints

  • Active listening skills
  • Paraphrasing
  • Things to avoid!
  • Things that can help!
  • Consolidation and communication
  • Active Risk assessment & personal safety

Statement / Report Preparation

  • Structuring a statement
  • Addressing all relevant issues
  • Language & terminology
  • Retaining objectivity but demonstrating empathy


Registration and coffee will be available from 09:30 with the course starting promptly at 10:00

CPD - Application has been made to the RCP.

FAQs

How can I contact the organiser with any questions?

Please email risk@mddus.com if you need to know more before booking.


Date and Time

Location

MDDUS London Office

1 Pemberton Row

London

EC4A 3BG

United Kingdom

View Map

Refund Policy

Refunds up to 7 days before event

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