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Mediation and Conflict Management OCN Accreditation
Fri 9 June 2017, 09:30 – 16:30 BST
This course runs over five consecutive Fridays: 9th June, 16th June, 23rd June, 30th June and 7th July.
There will also be two drop-in sessions for portfolio completion and submission.
The course explores conflict and the causes of conflict and how that builds up.
Participants will also focus on impartiality and judgement making and how we form our own judgements and how they impact on the people we communicate with; whether that be in a work or personal environment. It also examines the skills needed to be a mediator and looks at the skills of the participants and how to expand on those they already have.
Additional training is given in assertiveness, listening skills and dealing with conflict effectively. Participants will explore their own reactions to conflict and their own personal awareness in order to become an effective mediator. The participants will also cover the process of mediation from first visits right through to the face to face meeting with many opportunities for practicing the skills learnt.
In addition to that it looks at the philosophies underpinning mediation, its links to restorative justice and how it can work in a variety of environments, including workplace, community, schools and families.
Participants will gain
An OCN accreditation at Level 3 in Conflict Management and Mediation
The ability to mediate effectively and the confidence in yourself to carry this out.
A greater personal awareness which will help and assist more effective communication with everyone you meet.
The ability to ask more open questions and gain more information about the client group you are working with.
Ideal for Family group Conference Coordinators, Housing officers, Housing Advice workers, YOT workers, Police, HR workers, people interested in setting up mediation services or becoming a mediator, anyone with an interest in managing conflict more effectively.
Lunch is included.