Mediation Basics for Conflict Resolution Online Training

The Mediation Basics for Conflict Resolution Online Training provides a comprehensive introduction to the fundamentals of mediation. This course equips learners with the knowledge and techniques needed to address interpersonal, workplace, and community conflicts through structured and neutral mediation processes. By focusing on core concepts such as communication strategies, negotiation techniques, and dispute resolution frameworks, learners develop a solid foundation in mediation.

Through detailed modules on ethical practice, the mediation process, and special mediation considerations, the course enhances critical skills for managing difficult conversations, maintaining neutrality, and fostering collaborative outcomes. Whether applied in professional, legal, or social settings, this training empowers learners with techniques to support resolution and restore productive relationships.

Participants gain real-world insights into conflict analysis, resolution strategies, and facilitator responsibilities, preparing them to contribute to constructive dialogue and cooperative problem-solving in any setting.

Learning Outcomes

• Understand mediation principles and conflict resolution frameworks clearly.
• Identify mediator roles, responsibilities, and communication tools effectively.
• Apply structured mediation processes to resolve interpersonal disagreements.
• Maintain neutrality and confidentiality during all mediation sessions.
• Recognize and manage power imbalances in mediation scenarios.
• Follow ethical standards and legal guidelines for responsible mediation.

Course Link : Mediation Basics for Conflict Resolution Online Training

Course Curriculum

Module 01: Introduction to MediationExplore foundational concepts, mediation goals, and roles of a mediator.

Module 02: Essential Skills for MediatorsLearn key competencies like active listening, reframing, and neutrality.

Module 03: The Mediation ProcessUnderstand stages from preparation, discussion, to agreement and closure.

Module 04: Mediation Ethics and Professional StandardsStudy confidentiality, impartiality, and standards guiding ethical mediation.

Module 05: Special Considerations in MediationAddress power imbalances, cultural sensitivity, and emotionally charged cases.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.