Mediation Basics for Conflict Resolution Online Training

Mediation Basics for Conflict Resolution provides clear, structured training for those new to the field of mediation. Beginning with a foundational introduction, the course defines the purpose, benefits, and scope of mediation in contrast to other conflict resolution methods.

You’ll learn the essential skills for mediators, including active listening, neutrality, reframing, and emotional regulation—key competencies that foster trust and encourage productive dialogue. The course then explores the entire mediation process, outlining the structured phases from intake and storytelling to negotiation and resolution.

Ethical considerations are a cornerstone of effective mediation. Learners will examine mediation ethics and professional standards, such as confidentiality, informed consent, impartiality, and the boundaries of a mediator’s role. Finally, the course covers special considerations in mediation, including cross-cultural challenges, power imbalances, and cases involving minors or vulnerable populations.

By the end of this course, participants will be equipped with practical knowledge, confidence, and ethical grounding to engage in mediation responsibly and effectively.

Learning Outcomes

1. Understand mediation fundamentals and conflict resolution approaches thoroughly.
2. Develop core communication and active listening skills for mediators.
3. Apply the structured steps of the formal mediation process confidently.
4. Follow ethical and professional standards in mediation practice.
5. Address special considerations like cultural sensitivity and power dynamics.
6. Build foundational skills for a future role in mediation or facilitation.

Course Link : Mediation Basics for Conflict Resolution Online Training

Course Curriculum

Module 01: Introduction to Mediation

Explore the origins, purpose, and core benefits of mediation.

Module 02: Essential Skills for Mediators

Learn key interpersonal, communication, and facilitation skills.

Module 03: The Mediation Process

Understand each phase of structured mediation from start to closure.

Module 04: Mediation Ethics and Professional Standards

Discover best practices, boundaries, confidentiality, and impartial conduct.

Module 05: Special Considerations in Mediation

Handle power imbalance, cultural issues, and vulnerable party involvement.

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.