This one-day course will introduce participants to the essentials of mediation.

If you are considering formal training in mediation, need to understand mediation processes and techniques, or just want to learn the practice of mediation, this is the ideal course for you. This course will be presented in a live and interactive Zoom session.

Topic Covered: What is mediation, effectiveness, ADR, how mediation differs from arbitration, skills needed to mediate, types of mediation (commercial, civil, workplace,

family, community & specialist), understanding conflict, mediation process, negotiation and mediation, BATNA/WATNA/MALATNA, limitations of mediation, reframing techniques in mediation, use of private caucuses, accreditation & formal mediation training.

The Presenter: Tony Buon, a very experienced and Registered Commercial, Civil & Workplace Mediator. Tony has been a mediator and trainer for over 25 years and has trained over 2500 mediators worldwide. He is also a published author and a Consultant Psychologist.

If you are having trouble paying for a ticket with a card registered outside the UK , we advise you to select the option Pay by Invoice. Once you select that option you can pay for the event with an invoice raised by the company organising the event.