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memcom conference & awards 2019


Thursday, 20 June 2019 from 08:00 to 23:30 (BST)

memcom conference & awards 2019

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
All day conference only (NFP delegates)
This price applies for delegates from not-for-profit organisations.
20h 16m £249.00 £14.19 £52.64
Take your team - conference only (NFP delegates)
Get 33% discount for any group booking of 5+ people.
20h 16m £167.00 £9.68 £35.34
All day conference only (commercial delegates) 20h 16m £499.00 £27.94 £105.39

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Event Details

memcom 20th anniversary conference

Leading into the Future




Launched in 2000, memcom has consistently led the way in thought leadership in the membership sector for over two decades. This year, the memcom conference will move to a full day’s event for the first time in its 20 year history. Allowing more time for the learning, debating and networking that the event is so famous for. This year’s overarching conference theme is ‘Leading into the Future’.


As ever, our speakers will be addressing the key issues of today through a series of talks, debates, panel discussions and roundtables. We’ll also be presenting research on key conference themes. Delegates will be able to move freely between streams depending on preference.


Following a plenary session, eight streams will cover the essentials that you and your entire leadership team need to guide your organisation over the coming years, namely: Strategy; Membership, Marketing & Communications; Influence; Finance; People and Leadership; Digital, Data & Technology.


memcom 2019 - conference streams

Light breakfast, Registration & Networking - 08.30 - 09.30

Plenary session - 09:30 – 10:15

Morning sessions - 10:30-13:20 (break for coffee 12.00-12.20)

Afternoon sessions - 14.30 - 17.30 (staggered afternoon tea within)



Stream 1 – Big picture strategy

Who should attend? CEOs, Senior Leadership Team, Board Members

What does the membership economy landscape look like as we enter the 2020s? Themes will cover: leadership in the age of digital disruption and coping with the pace of change; digital transformation; diversity and inclusion within the professions; the workforce of the 2020s; and ensuring you have the right board to make it all happen.

Roundtable theme: Risk awareness and appetite


Stream 2 – Membership, Marketing and Communications: Rebooting your membership

Who should attend? Directors and Managers of Membership, Marketing & Communications

What are the key trends membership professionals should expect over the next few years? Themes will cover: creating loyalty through great customer experience; future trends in membership - millennials; future trends in membership communications; member engagement - what can we learn from the arts and heritage sector?


Stream 3: Finance: Safety in Numbers

Who should attend? CEOs, Board Members, FDs, Members of the Senior Leadership Team

What are the emerging trends in finance for membership organisations? Themes will cover: fraud prevention measures; employment taxes and the debate around employment status, benefits, pensions and IR35; investment portfolio for profit, developing ethical investment policies and a healthy reserves policy.


Stream 4: People and Leadership

Who should attend? HR and L&D professionals, CEOs of smaller organisations and everyone responsible for line-managing a team

In the constant drive for attracting and retaining a talented workforce, what should membership organisations be doing to ensure the best and brightest talent are attracted and retained? These will be interactive sessions and themes will include: creating a high performance culture, diversity and inclusion in the workforce; avoiding employment tribunals and creating a culture of good mental health at work.

Roundtable theme: Losing the Fear of Employment Tribunals.


13:20-14:30 Buffet Lunch and Networking

Afternoon sessions - 14.30-17.30


Stream 5: Big Picture Strategy (Part 2)

Who should attend? CEOs, Board Members, FDs, Members of the Senior Leadership Team

What does the membership economy landscape look like as we enter the 2020s? Themes will cover: diversity and inclusion within the professions; the workforce of the 2020s; good governance models and risk.

Roundtable theme: Risk Awareness and Appetite


Stream 6: Membership, Marketing and Communications: Rebooting your membership (Part 2)

Who should attend? Directors and Managers of Membership, Marketing & Communications

 Themes will cover: future proofing members and your organisation; CPD - creating revenue streams from soft skills; onboarding your new members so they stay with you forever; making your membership proposition truly member-centric and attractive to different audiences.

Workshop: Placing the Member at the Heart of Your Organisation


Stream 7: Influence

Who should attend? Head of Public Affairs, PR, CEOs

Themes covered will include: lobbying and campaigning; using your volunteers as influencers; public affairs on a shoestring; delivering effective public affairs in uncertainty; conveying powerful communications through storytelling.


Stream 8: Digital, Data & Technology

Who should attend? Digital Team, IT, Member Services

Themes will include: Artificial Intelligence and how it is being applied by businesses and professional bodies today; when print meets digital; reaching new audiences in new ways; data for good; cyber security; mobile apps.

Roundtable theme: IT Confidential


17:30-18:45 memcom 20th anniversary drinks reception

Followed by three-course dinner and awards ceremony


memcom 2019 excellence awards


memcom awards


The memcom membership excellence awards showcases the progressive work coming out of the sector. Work which shines a light on creativity, innovation, impact, fine leadership and the advancement of professionalism and key social causes. The memcom awards will take place in the evening for the first time ever and will be presented over a lavish dinner with entertainment throughout the event. It's our 20th anniversary year and we're going all out!

You can buy tickets for the day conference, the awards ceremony and evening event or both.  




Please find more information on memcom, conference  and awards

Do you have questions about memcom conference & awards 2019? Contact memcom

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When & Where

etc.venues 155 Bishopsgate
155 Bishopsgate
EC2M 3YD London
United Kingdom

Thursday, 20 June 2019 from 08:00 to 23:30 (BST)

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Through a series of events, including the highly successful annual conference and awards, memcom connects senior leaders from professional associations, trade associations, membership organisations and the wider not-for-profit sector to collaborate, to harness best practice and to celebrate success.


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