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Mental Health Training for Baristas

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Crimson Teas

415 Spadina Avenue

Toronto, ON M5T 2G6

Canada

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Do you know how to grind, dose and tamp? Have you perfected your texturing and pouring skills? Is your latte art Instagram-worthy?

How about your customer service skills? Do you know what to do when a customer seems confused; or engages you in rambling conversations, holding up the line; or behaves aggressively?

Mental health issues affect 1 in 5 people. Baristas have hundreds, and possibly thousands, of customer service interactions each day. Most of them are easy, unremarkable. But some are not and require a specialized skill set.

MENTAL HEALTH TRAINING FOR BARISTAS demystifies the signs and symptoms of mental health issues and offers simple solutions to serving customers efficiently, courteously and safely.

In this FREE 1½ hour workshop, you will learn to identify the behaviours that signal a possible mental health issue and, through discussion and demonstrations, acquire effective techniques to calm and de-escalate situations.

This is a FREE event with capacity for 15 people on a first-come, first-served basis.

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Location

Crimson Teas

415 Spadina Avenue

Toronto, ON M5T 2G6

Canada

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