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Middle Leadership Development: Effectively Handling Difficult Conversations...
Wed 5 April 2017, 09:30 – 15:30 BST
In the modern twenty first century educational world, difficult conversations happen everyday. When these situations arise do you tackle the conversation or dodge it?
Whether it’s challenging a member of your team to raise their expectations of pupil achievement or dealing with a parent to manage their expectations in relation to their child’s performance, you need to be able to handle these interactions effectively and postively.
This course will seek to develop your skills and confidence as middle leaders to positively handle these difficult conversations and enhance your standing as a leader in the eyes of others.
This course will explore your approach to communication and how you handle difficult conversations with members of your team and with parents. Through a scenario based approach we will consider the different kinds of teacher personalities we meet in our role as leaders, for example. Mrs. NoNo and Mr. OMG and parents, for example, Mr. Pushy and Mrs. Couldn’t be My Child.
This one day course will help you understand that difficult conversations do not need to be as daunting as they appear and will highlight the benefits that managing difficult conversations can bring to you as an individual and to your school.
You will learn how to manage difficult conversations, still achieve your objectives and keep important relationships intact.
This course is suitable for all Primary coordinators and Post Primary Middle Leaders.
What to expect....
Practical steps on how to effectively handle difficult conversations, before, during and after
Exploration of the actions and language to avoid at all costs
Reflection on your personal style and approach when communicating and challenging others
Opportunities to really develop your confidence and skills when dealing with others through scenario based learning and role-plays.
Paul Gray BSSc. PGCE, MSSc (Distinction, QUB) - LearnSpark Director and Senior Facilitator