Modern Enterprise Service Management in the Public Sector
Event Information
Description
Leveraging Microsoft Dynamics 365, this powerful approach to IT service management will not only support your organisation’s digital transformation journey but simplify processes and bring all aspects of Service Management under the platform of one umbrella. Gone are the days of fragmented data management and multiple log ins. It’s time to say hello to the days of 360 degree views of an organisation – anytime, anywhere.
At this event on June 22 at AlfaPeople’s new offices in Bank, we will reveal how you can leverage Microsoft Dynamics 365 and Azure Analytics with Provance ITSM, AlfaPeople’s Modern ESM solution (ITIL PinkVERIFY). There will also be an opportunity to register for an IT Service Management assessment of your organisation.
Register your attendance now to reserve your place at this seminar. There are limited seats available.
Agenda
Introduction: What Modern Enterprise Service Management Could Bring to the Digital Transformation of the Public Sector
Philip Rawlinson, Managing Director at AlfaPeople will discuss the benefits that Modern Service Management can bring across an organisation through innovation and an omnichannel approach to service delivery.
The Rise of Modern Service Management
Stephen Mann, Principal Analyst and Content Director at ITSM.tools, will provide an overview of what Modern Service Management is and how it compares to traditional models of Service Management.
Break for brunch
Provided by AlfaPeople
Modern Enterprise Service Management, Big Data & Analytics
Alex Montgomery, IoT and Advanced Analytics Lead at Microsoft will show the latest technologies set to influence the field of Modern Enterprise Service Management, including Bots, Machine Learning, Automation and Advanced Analytics.
Modern Enterprise Service Management in Action
Tammy Briggs, Microsoft Dynamics 365 Presales Specialist will show how the channels of Modern Enterprise Service Management work together in action in the context of a user case story in the Public Sector.
Close and networking
Speakers
Philip Rawlinson
AlfaPeople
Before joining the AlfaPeople team, Philip spent over ten years as a Dynamics in Healthcare and Education lead at Microsoft. During this time, Philip created a Patient Relationship Management proposition that was awarded Microsoft’s Gold Award for outstanding performance for two consecutive years.
Stephen Mann
ITSM.tools
Stephen Mann is the Principal Analyst and Content Director at ITSM.tools. Stephen has written a range of content on Modern Service Management, marking his status as a leading influencer and respected voice in the field of ITSM. Recently, Stephen has published a solution overview of the Provance ITSM solution used by AlfaPeople which can be downloaded from the ITSM.tools website.
Alex Montgomery
Microsoft
Working for Microsoft, Alex is the business and strategy lead for IoT, AI and Advanced Analytics (Azure) product groups in the United Kingdom. Alex consults customers to drive successful execution against revenue, consumption and growth targets through Microsoft Dynamics 365.
Tammy Briggs
AlfaPeople
Tammy Briggs is a Microsoft Dynamics Certified professional with over 7 years’ experience in the implementation and customization of Microsoft Dynamics CRM 4.0, CRM 2011, CRM 2013, CRM 2016 and now Dynamics 365. Tammy provides solution demonstrations to customers, to help businesses gain an understanding of how Modern Enterprise Service Management can provide value and benefits through dashboards, forms, integration and analytic capabilities.
