How would your employees describe what it’s like to work in your organisation? Is there a strong focus on results or behaviours? Is it a supportive environment where they are encouraged to learn and grow? Are people trusted to get on with their work?

All of these factors reflect your organisational culture which consists of the values, attitudes and beliefs shared by employees and influences how people think, interact and behave on a daily basis.

Culture can be a strong asset, the glue that unites people during challenging times and a key factor in differentiating you from your competitors. Or it can be a liability and have a negative impact on your business, resulting in unhappy customers, poor service and low employee engagement.

During this session, we’ll explore how a “culture audit” helps us evaluate culture, identify areas that need attention and develop simple actions that we can take to enhance it. We’ll also look at how key factors including communication, transparency and feedback can be used to improve company culture, alongside practical actions that help us adapt to new ways of working as a result of the current pandemic.

About the presenter

Fiona Smith is a member of the CIPD and is an HR, employee engagement and change specialist with over 25 years’ experience across a range of sectors including technology, professional services, education, public sector and financial services. Fiona has extensive experience of leading and engaging teams at a UK, European and global level and is passionate about employee engagement and the employee experience at all stages of the employee journey, leadership and team skills development, and designing and leading pragmatic and people-focused HR and business change initiatives.