Topic: Customer Experience and Service Management Information Sessions
Date: May 7, 2025 12:00 PM (BST)
Description:
Join Dr Alaa Garad, Professor of Strategic Learning and Business Excellence and Pro Vice-Chancellor (Academic), as he provides an insightful overview of the MSc Customer Experience and Service Management. This session will explore the unique aspects of our curriculum designed to enhance leadership in service innovation and customer engagement. Dr Garad will delve into the core areas of strategic service management and customer technology innovations. Attendees will also have the opportunity to discuss the application process and learn about the scholarship opportunities available.
About the Programme:
Endowed with a legacy of innovation, the MSc in Customer Experience and Service Management at ALM College stands at the forefront of professional education in service design and management. This programme reflects our commitment to producing leaders equipped to shape the future of customer interactions in various business environments. With a focus on both theoretical and applied aspects, the programme offers a transformative journey through which students gain hands-on experience and develop comprehensive expertise in managing and innovating customer-centric strategies.
Join Zoom Meeting
https://us06web.zoom.us/j/83378457249?pwd=pgbmYbSlgM5ALKDPsegn1FZwactA13.1
Meeting ID: 833 7845 7249
Passcode: alm
