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MSDG Learning Exchange: Ethnographies for Service Planning
Thu 23 March 2017, 10:00 – 15:30 GMT
Libraries are using a range of feedback to enhance services, especially statistical data from national surveys such as NSS and, PTES and PRES. Many wish to gain a more in-depth picture of how our customers are using the physical library buildings and information resources to complement the bald statistics and are turning to more qualitative tools such as ethnography to help us achieve this. Want to find out more or share your experience, then come to our event.
The session will include:
An outline of what ethnography is and how we can use it to influence service design;
An opportunity for your to share your own experiences.
The seminar will be led by:
Elaine Sykes and Louise Makin
YOU - be prepared to share your own experiences, so that others can learn from your effective practice. There will also be an opportunity for you to display and talk to posters or flyers. Please indicate whether you would like to bring flyers / posters to talk to, so you can share your work with colleagues.
This event is aimed at Library staff with an interest in or responsibility for discovering customers’ thoughts and views of library services.
Book your place by Thursday 16th March 2017.
Once your place is booked, please advise firstname.lastname@example.org if you are to share your experience of ethnographics by displaying and talking to a poster or flyer at this event. We can then ensure adequate space is available for the display. Also, please advise if you have any specific dietary requirements (for the refreshments) and if you would like to stay for the tour of the University of Warwick Library.
Date and Time
The University of Warwick Library,
Research Exchange Seminar Rooms, The Library
University of Warwick