MTH - Smile before you dial F2F

‘SMILE BEFORE YOU DIAL’ workshop Course Outline ‘Smile before you dial’ workshop is a practical fun course for staff who work in health settings. It is delivered by a professional actor voice tutor. The course helps staff think about the importance of a clear, resonant, friendly and empathic voice both on the phone and face-to-face. Participants will consider the impact of vocal tone and how to smile before you dial and smile with your voice even at the end of a stressed and busy day. During the course the participants practice techniques to develop the quality and look after their voice. These techniques include exercises in breathing, relaxation, resonating, articulation and projection. They also practice the first few lines when answering the phone and greeting someone at the reception desk