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Multichannel Roadtrip - Manchester

Zendesk

Monday, 5 December 2016 from 13:00 to 19:00 (GMT)

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Event Details

Making Multichannel Support Simple and Successful


Email. Phone. Chat. Messaging. SMS. Customers want to connect with companies over a variety of channels. And regardless of channel, they expect a seamless experience. Join us to learn more about how businesses are improving the experience for their customers with an integrated multichannel approach.

During this event, we’ll cover:
● Industry trends related multichannel support
● How to think about which channels to add next and get started quickly
● How other businesses are improving agent productivity and customer satisfaction with a more seamless support experience
● Tips and tricks for support leaders to successfully manage multiple channels

AGENDA: 

13:00 Registration and coffee

13:30 -15:00 Introduction to Making Multichannel Support Simple and Successful

15:00 - 15:20 Break 

15:20 - 16:20 Group Discussions

16:20  Happy Hour 

Do you have questions about Multichannel Roadtrip - Manchester? Contact Zendesk

When & Where


The Lowry
The Quays, Lowry Outlet, Pier 8
Salford
M50 3AZ Manchester
United Kingdom

Monday, 5 December 2016 from 13:00 to 19:00 (GMT)


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Organiser

Zendesk

Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com.

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