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Museum Skills Essentials Online: Creating family friendly interactions

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Our TWO PART Museum Skills Essentials training session, with Kids in Museums, on creating family friendly interactions

About this Event

PLEASE NOTE: These sessions have a limited capacity due to their interactive nature - they are currently restricted to our primary client group, which are museums in the South West of England (Accredited museums, those formally Working Towards Accreditation or in Locally Funded areas). If you are from a museum outside the South West - please check with your local Museum Development team for training opportunities.

This is a two part session (delegates are expected to attend both sessions):

PART ONE: Wednesday 11th November, 10.00-12.00

PART TWO: Thursday 12th November, 10.00-12.00

About the Day

Ensuring interactions are friendly and welcoming between people working in front facing museum roles and families has never been more important.

As families start to return to museums after lockdown research shows that this audience wants to feel safe, welcome and that staff are patient. In this virtual training day aimed at front facing staff and volunteers we will:

  • Find why family visitors are an important part of your visitor profile and gain an understanding of the key concerns families have about visiting museums post-lockdown.
  • Come up with ways to tackle common scenarios together which might arise from families visiting your site whilst Covid-19 restrictions are in place.
  • Explore how you can use playful and safe ways to interact with families which are relevant to your site.

This virtual training session will be delivered over two half day sessions (two hours with a short break) in partnership with consultant Sarah Shaw former National Family Interpretation Manager for English Heritage.

What will you learn?

  • Find why family visitors are an important part of your visitor profile and gain an understanding of the key concerns families have about visiting museums post-lockdown.
  • Come up with ways to tackle common scenarios together which might arise from families visiting your site whilst Covid-19 restrictions are in place.
  • Explore how you can use playful and safe ways to interact with families which are relevant to your site.

Who should attend?

This session is specifically designed for staff and volunteers working in front facing museum roles, however those working with families in other ways in the museum are welcome to attend.

How does this session relate to Arts Council England’s Accreditation Standard?

9.1 To provide stimulating learning and discovery activities, including exhibitions and programmes based on your collections

Session Leader:

This training will be led by Kids in Museums consultant Sarah Shaw. Sarah Shaw has worked in the heritage and culture sector for the past 15 years. Specialising in family and school learning programme development, Sarah has worked for the British Library, the National Trust, small local museums and most recently at English Heritage. Over the course of five years Sarah revitalised the family offer for English Heritage, producing brand new interpretation schemes, a family strategy and a national staff and volunteer training programme. Sarah holds an MA in Heritage Education and Interpretation from Newcastle University.

How will this session be delivered and what equipment do I need?

This session will be delivered online using Zoom a cloud based video conferencing service. The service is free to use, all you need is either a laptop, tablet/ iPad or phone. Your device will need to be able to stream video and sound. If you are using a laptop you can simply connect via your web browser. If using a tablet/ iPad or phone you will need to download the app (free to download) to connect to the session. Full instructions on how to join the session will be issued direct to the email address provided at the point of booking before the session takes place. 

How do we use the data you supply us?

* For full details on how the information supplied to us as part of the booking process is used please see our Privacy Policy here: https://southwestmuseums.org.uk/privacy-policy/ By booking on you agree to have your data stored and used by us in accordance with this policy.

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