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MUXL 2017 Conference Workshop

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City, University of London

280 St John Street

Clerkenwell

London

EC1V 0HB

United Kingdom

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MUXL 2017 Conference

Exciting MUXL 2017 Conference Workshops

We are pleased to announce our third edition of MUXL Conference, when we cannot forget the workshops. On the 10th November, we are going to present you some intriguing talks to go through so do not miss this opportunity to be in touch with these industry experts.

Workshop tickets are included for free with each conference ticket, check out the main conference page here. If you already have a conference ticket, then you do not need to purchase a workshop ticket.

Each Workshop Ticket includes a Conference Ticket,


Humanising Artificial Intelligence: An opportunity for design

By Robbie Bates

Through a mixture of presentation, discussion and speculation, ‘Humanising AI’ will challenge you to practically question the future role of AI in your work, organization or department. We will be showcasing real-world examples of where AI has been successfully deployed to improve health service delivery, as well a series of speculative AI future scenarios developed to provoke dialogue and challenge assumption.

The workshop will provide space to spear-head discussion around the implications of these scenarios, before guiding you through a collaborative exercise focused on using design principles to bridge the gap between AI, service delivery and human need. This workshop is for anyone working within the public sector who is interested in the future of Artificial Intelligence and its implications on the future of public service delivery. It is also for anyone interested in how design can be used to bridge the gap between technology and people.


Jobs To Be Done

By Charlotte Gauthier

Personas can often give teams the wrong impression of who they're building for/what they're building, but JTBD is an extremely useful framework to help align stakeholders and keep the UX process on track.


How do you design content for chatbots?

By Tom Stewart and Jane Minto

How do you design content for chatbots? When did our day to day conversations become UI? And why now should the day to day interfaces that we interact with become a conversation again? What does that conversation look, or even perhaps even sound like? Through our interactive workshop, we aim to discuss some key aspects of building and creating content appropriate for a chatbot.

Anyone can build a Bot, but they are all ultimately founded on content. For a Bot to be able to solve a user problem, exploration is needed into: What TOV is appropriate: what should your Bot sound like? Conversation works in two-directions: So, what style of response should your users be able to have?


When should you use conversational UI?

By Fabian Birgfeld

This workshop aims to provide an overview and framework to address the challenges designers currently face when designing voice driven interfaces (being able to differentiate between a simple voice command and conversational UI) and messaging platform based interfaces. Conversational UI holds a lot of promise to humanise interactions between users and technology. But designers are tasked with removing friction to enable seamless flows of interactions.

This session will discuss, from a design perspective, the opportunities and challenges in implementing a conversational UI, the state of the technology that underlies it, and some of the solutions currently in the marketplace.


How do you design content for chatbots?

By Stuart Collett

More information to follow


Bringing disruptive innovation techniques to the heart of your design process

by Matthew Dickson, Tsvetelina Valcheva

At Standard Life, we came to realise that we needed new ways of working to be able to deliver on our strategic objectives and compete in a dynamic market place. Instead of the usual outsourcing of innovation to consultants, we felt we could approach this challenge differently. We set up an in-house innovation team tasked with building a new culture of bottom-up innovation, challenging our traditional ways of working in a large FTSE100 organisation.

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City, University of London

280 St John Street

Clerkenwell

London

EC1V 0HB

United Kingdom

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