£10 – £25

NACCOM 2017 Annual Conference and AGM

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The Bridge Centre

Birches Head Road



United Kingdom

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On Friday 15th September 2017, the NACCOM Annual Conference is taking place at the Bridge Centre in Stoke on Trent. We'd love you to join us!

For details of how to find the location click here.

This is our annual opportunity to gather as a network (now with over 50 member organisations) alongside other agencies and interested parties, to discuss the impact of the network's activities, to resource and support members in their work, and to identify and discuss the challenges and opportunities that lie ahead for the sector.

We are delighted this year to be joined by Estelle Worthington from Asylum Matters and there will be a range of workshops on a range of topics specifically suited to the sector. For the latest bios on speakers and facilitators see below.

Tickets are priced at £25.00 per person for Non-Members and £20.00 per person for Members. Want to find out more about membership? Visit here for details.

We also have reduced rates for people who are unwaged, and we have a limited number of free spaces available for people with no recourse to public funds (up to 2 free tickets per member organisation, 15 spaces available in total). To see if these tickets are still available, please email office@naccom.org.uk.

Programme (please note this is subject to minor changes)

9.30 Registration and Refreshments

10.00 Welcome and Introduction to the Day, Overview of last 12 months- Julian Prior (Chair of Trustees, CEO of Action Foundation)

Overview of 2016-17 Annual Survey results – Lucy Smith (NACCOM Communications and Advocacy Worker)

10.20 Guest Speaker – Estelle Worthington (Campaigns Project Manager, North West- Asylum Matters)

10.40 NACCOM’s Advocacy Strategy – looking at goals for the year ahead and how members can play a key role- Lucy Smith

10.50 Q & A on Advocacy (chaired by Dave Smith)

11.10 Refreshment Break

11.25 MORNING WORKSHOPS (see below)


1.40 Project Focus – Sanctus St Marks – with Sally Smith and representatives from the local community

2.00 AFTERNOON WORKSHOPS (see below)

3.15 Refreshment Break

3.30 NACCOM – the future: Capacity Building and Hosting Toolkit – Dave Smith / Membership and Website – Lucy Smith

3.50 Evaluation session

4.20 Final plenary – Julian Prior

4.30 – 5.00 AGM (see below)


So you think it is all over? The challenges and pitfalls of being granted refugee status and moving on - How can we help people transition from being an asylum seeker to independently living as a refugee in the UK? In this workshop we will take a look at some of the biggest issues that can be faced when granted leave to remain, and ideas on how to respond, including Accessing Housing and Benefits, Finding Employment, Managing Money and Managing Utilities. The session will be led by Anna Lewis from Open Door North East.

How to speak up for change Do you want to call for change in the system? Do you want to support others to do so? Do you have questions about the engaging with the media? Do you want to know if it makes a difference, and what to expect? Join us as we explore all these topics and more, featuring expert input from Estelle Worthington (Asylum Matters), a press officer for the IMiX communications hub and members of the NACCOM Action Group.

The importance of immigration advice when working with those with no recourse to public funds and models of legal advice in service deliveryWith the shrinking provision of immigration advice and the increase in the complexity of people’s cases, we would like to offer groups and organisations the opportunity to discuss how to best meet the needs of their client group whilst developing their skills and capacity and working in partnership. Carolina Albuerne from Refugee Action will be facilitating the session, where participants can find out more about the Frontline Immigration Advice Project and discuss issues that are affecting their clients and how they are able to support them in the current context.

Growing your Small Project You have started, and you have a project up and running. Maybe you have a paid employee or two. You can keep going as you are, but how can you grow and get to the next stage? This workshop, led by Dave Smith (NACCOM Membership Capacity Builder and founder of the Boaz Trust) offers some simple tips that will help you think through what you need next, and how you might get it.

Information Gathering – how and why bother? - Panic-stricken by number crunching? Overwhelmed by Excel? Confused by CRMs? We know gathering information isn’t easy for everyone. This workshop invites you to listen in to a panel of members, including Ros Holland (Boaz Trust) and Rachael Bee (Bristol Hospitality Network), to learn more about how to collect information that is both useful to you as a project, and usable for awareness raising and advocacy work.

Starting and Running Night Shelters
This session, led by Alastair Murray (London Development Coordinator at Housing Justice) and Jonny Wilson (former night shelter coordinator at the Boaz Trust) will help members running or considering starting up night shelters. The session will be full of practical advice and top tips from experts in this form of accommodation provision.

A positive approach to safeguarding and risk management Led by Jon Beech (LASSN), this session will draw on the collective experience and practice of NACCOM members. Jon will share examples and challenges from LASSN’s recent review of Safeguarding and Risk procedures, and invite reflections on how these were resolved. You’ll leave better informed and more confident in your approach to risk and safeguarding.

Increasing Your Accommodation Capacity Is your project in need of more accommodation? Have you considered other ways of providing it? This workshop looks at a range of accommodation models used by NACCOM members, how they work, and the pros and cons of using them. It will be led by Paul Catterall (Open Door North East) and Dave Smith (NACCOM/Boaz Trust).

Developing creative communication techniques We all want to share stories, whether it is to raise awareness about destitution, promote volunteering, inspire donations to our project, or celebrate a milestone. This practical and informative session will inspire everyone to get more social and connect in new ways, working with the tools you already have and others that are simple to pick up. The session will feature input from a range of members including Coventry Refugee and Migrant Centre.

(See below for more on the speakers and facilitators)

There will also be a market place area where attendees are invited to bring information about their work to be shared with other delegates. Please let us know on your booking form if this is something you would like to do.

After the main conference, we invite delegates to stay on for the 2017 Annual General Meeting where there will be space to hear more stories from across the network and Full Members are invited to vote in the election of Trustees. This part of the day is expected to conclude by 5.00pm. Please indicate on your booking form if you are able to stay for this short but important part of the day.

After the AGM, we will go somewhere local to eat together. We understand that travel plans may prohibit you from joining us for this part, but if you're able to stay a little later, please do! Please indicate on your booking form if this is something you might be interested in, with more details to follow.

We hope you will be able to join us for this exciting day of learning and sharing together!

Biographies on speakers and facilitators


Julian Prior- Julian is the Chair of Trustees at NACCOM and has been involved with the network since it began. He is also the CEO and founder of Action Foundation, an award-winning charity based in Newcastle and across Sunderland, delivering accommodation to both destitute asylum seekers and refugees through hosting and housing, and other support services including English classes. Julian is also a fellow of the Centre for Social Justice.

Dave Smith – Dave is NACCOM’s Membership Capacity Builder (formerly NACCOM Coordinator) and has overseen the network since it was established in 2006. Alongside this role he continues to work for the Boaz Trust, a charity he set up in 2004 after meeting destitute asylum seekers who had nowhere to turn for help. Dave is passionate about seeing an end to destitution, both through partnership working with others in the sector, and by supporting projects to meet growing needs. At the conference this year Dave will be sharing about the launch of regional hubs and other plans to resource members throughout the year ahead.

Lucy Smith- Lucy is NACCOM’s Communications and Advocacy Worker, a role she has held since November 2015. She is passionate about seeing an end to destitution and developing a collective voice for change from across the network. In various fundraising and communications roles, she has worked or volunteered with a number of NACCOM projects since 2010. At the conference this year, she will be sharing NACCOM’s Advocacy Strategy, and identifying ways in which network members can contribute to calls for change to the system.

Sally Smith- Sally is the Director of Sanctus St. Mark’s C.I.C, a social enterprise set up in 2014 to support asylum seekers and refugees in Stoke on Trent. She is also the Vicar of St Mark’s, the local church where Sanctus is based. At their weekly drop in, Sally and the team typically see over 200 refugees and asylum seekers, and the charity provides bed spaces for 21 individuals at a time in local properties.

Estelle Worthington- Estelle is Asylum Matter’s Campaigns Project Manager for the North West. Asylum Matters works in partnership locally and nationally to improve the lives of refugees and people seeking asylum through social and political change. Estelle is passionate about making the UK more welcoming to refugees and began volunteering with people seeking asylum back in 2006 while doing an MA in Anthropological Research. In the intervening years, she has worked with marginalised communities in various ways, including in community engagement, community development, equalities research and policy work.

Workshop facilitators

Carolina Albuerne – Carolina is an expert practitioner in the rights of asylum seekers, refugees and other vulnerable migrants. She has over thirteen years of front line experience combined with academic specialism in the refugee field. She has expertise in working with vulnerable populations such as victims of trafficking and torture and is an experienced trainer and facilitator. She has worked for the Refugee Council, Freedom from Torture, Solace (Surviving Exile and Persecution) and the Poppy Project amongst others, and currently works at Refugee Action as Good Practice and Partnerships Manager.

Rachael Bee – Rachael is a Trustee for NACCOM, having been involved with the network since 2010 and a member of the Steering Group since 2012. In 2009 she set up Bristol Hospitality Network alongside Dr. Naomi Milner and became the first paid Manager in 2014. This network provides community hosting for asylum seekers with no recourse to public funds. Since 2013, Rachael has also established a small social enterprise, ‘Refugee Welcome Homes’.

Jon Beech – Jon is the Director of Leeds Asylum Seekers Support Network (LASSN), a charity that was set up in 2001 and includes a 'Befriending Project', 'English at Home Project' and 'Grace Hosting'. Jon also chairs the Leeds Migration Partnership, which brings together statutory and voluntary orgs to think and act strategically about migration. Before moving to LASSN, Jon has worked for a range of other organisations including Touchstone in Leeds, Mind and Shelter and for a local authority as a homeless officer.

Paul Catterall – Paul leads Open Door North East, a housing provider and support service for destitute asylum seekers and refugees in Middlesbrough and the surrounding area. The charity, which operates a hosting scheme and housing in local properties, accommodated over 160 people last year. Paul has led the charity since 2009 and has worked in the refugee and asylum sector since 2005, with 20 years previous local government experience in urban regeneration. Paul has been involved with the NACCOM network since 2006 and serves on the Board of Trustees as Treasurer.

Ros Holland- Ros has worked with asylum seekers and refugees at the Boaz Trust, a charity based in Manchester, for over 9 years and has been Chief Exec since 2013. The charity started in June 2004 and seeks to end destitution amongst people seeking sanctuary, empower people seeking sanctuary, and equip churches and others to serve people seeking sanctuary in their communities. Ros previously worked in Devon with the Children's Society and in London for Tearfund. She has recently moved even further north from Oldham to Bolton, where she now lives with her husband Darren, and their children Grace and Seth.

Niall Mann- Niall is the Communications Officer at Coventry Refugee and Migrant Centre and is also a press officer for IMiX, the communications hub for the migrant and refugee sector. IMiX was established in 2016 and provides free on-going advice and support to migration, refugee and integration organisations and groups on communications and media, through connecting groups with journalists and supporting with press releases and campaign planning.

Alastair Murray- Alastair is a Trustee of NACCOM and is the London Development Coordinator at Housing Justice, the national Christian housing and homelessness campaigning charity. Since 2003 he has worked with NACCOM and others to support destitute migrants and refugees, including Hosting and Church and Community Night Shelters. Housing Justice is a member of the 'Strategic Alliance on Migrant Destitution' and leads in the development of the London Hosting Network.

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The Bridge Centre

Birches Head Road



United Kingdom

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