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NatWest Women in Business

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Ewood House, (RBS Building)

Walker Office Park

Walker Road

Blackburn

BB1 2QE

United Kingdom

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How deep is the love in your business?

If you’ve seen Anne do her ‘whose knickers are you wearing?’ session you’ll know this session will be full of laughs whilst you gain insights from Anne’s real life customer stories. Don't worry, audience participation NOT required!!!

Genesys surveyed 9,000 consumers …

97% say customer service is very important in who they do business with and worryingly … 62% have stopped doing business because of poor customer service

Author of ‘Are you a one night stand business?’ Anne Williamson from Customer Love will take us through the Customer Love Journey with hints and tips on how you can improve the love customers feel for your business.

Here’s what others have to say about Anne’s book (which will be available to purchase on the day).

“I have just read Anne's book "Are You a One Night Stand Business?" and couldn't put it down until I had finished it. It has tons of top tips, you don't have to read it from cover to cover as I have, but can dip in and out, selecting the chapters to suit your current needs. It's written in typical "witty Anne" fashion. I can't recommend it highly enough if you want to add a "working" book to your business shelf.” Bridie Philpotts, BPA

“Read Anne's book on holiday . An excellent "read" with strong messages for anyone in business. Very funny in parts. If you haven't already , contact Anne and order a copy.”

Howard Dodgson

“Anne Anne Anne Anne Williamson WOW! What a great read. Such a clear and no nonsense book, loved it and cannot see how any business can fail to pick up or reinforce some good practice on the back of it to treat their customers properly and not as a "one night stand!" Wonderful use of humour and great examples, looking forward to the next book!” Andrew Leeming, Lancashire County Council

And Anne’s talks …

“I attended one of Anne's workshops last week and I really found it hugely enjoyable. The content was perfect for the context of the conference, which was 'showcase yourself'. The sessionwas relaxed, there was lots of interaction with Anne and amongst the attendees, and some parts of it were downright hilarious .

At the same time, I also learnt A LOT and got some tremendous ideas and tips to take away and act on now without too much effort. I am sure they will make a real difference to my marketing strategy.”
Debby Marcy, VA

“Brilliant session with Anne Williamson... great reminder on how important the RELATIONSHIP is with our customers and how the value of the relationship must never change over time.”Blake Shields, Tapeswitch

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Date and Time

Location

Ewood House, (RBS Building)

Walker Office Park

Walker Road

Blackburn

BB1 2QE

United Kingdom

View Map

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