Navigating Difficult Conversations – Communication Strategies for Leaders

This half-day session is delivered live by our expert trainer in an interactive virtual environment, meaning there are no hidden travel costs and fits easier into busy schedules. Sessions are designed so that participants can interact with the trainer and other learners to quickly gain actionable skills, knowledge and behaviours, helping them implement these swiftly.

This course is designed to equip leaders in adult social care with the essential skills and strategies needed to navigate difficult conversations, promote effective communication, and resolve conflicts within their teams. Participants will gain a comprehensive understanding of the factors that contribute to challenging conversations and the importance of engaging in them. Through an exploration of a practical 5-step strategy, attendees will learn how to prepare for and engage in solution-focused communication and action planning.

The course is specifically designed for leaders, managers, and supervisors in adult social care who are responsible for leading teams and facilitating effective communication. It is suitable for both experienced leaders seeking to enhance their skills and new leaders aiming to build a strong foundation for successful leadership.

Learning objectives:
• Understand what makes conversations difficult and why we need to have them.
• Explore a 5-step strategy that covers: preparation, solution focussed communication and action planning.
• Learn strategies for providing effective feedback on performance and behaviours.
• Identify outcomes of conflict resolution