Course Description
This course is designed to equip employees, especially those in managerial roles, with the skills and confidence to handle difficult conversations effectively. Whether the topic involves delivering critical feedback, addressing conflicts, or discussing sensitive issues, this training provides valuable insights and practical techniques to navigate these discussions with empathy and clarity.
Objectives:
- Understand the dynamics of difficult conversations and why they are challenging.
- Identify the psychological and emotional factors that influence these interactions.
- Develop skills to prepare and plan for difficult conversations. Master communication techniques
- that foster mutual understanding and respect.
- Learn strategies to manage emotions—both your own and others'—during a conversation.
- Build resilience and confidence in approaching necessary but uncomfortable discussions.
By the end of this course, participants will be able to approach difficult conversations with greater skill, confidence, and empathy, resulting in more effective resolutions and a healthier workplace environment. They will gain techniques that are immediately applicable and beneficial for fostering open communication and improving team dynamics.
