Question 1

What is negotiation and conflict resolution?

Accepted Answer

Negotiation is the process of reaching an agreement between parties with differing interests, while conflict resolution involves strategies to manage and resolve disputes peacefully.

Question 2

What are 5 steps to negotiation skills?

Accepted Answer

The five key negotiation steps are preparation, discussion, clarification of interests, bargaining for a solution, and reaching an agreement that benefits both parties.

Question 3

What are the 5 conflict resolution strategies?

Accepted Answer

The five main strategies are avoiding, accommodating, competing, compromising, and collaborating, each used depending on the nature and intensity of the conflict.

Question 4

What are the 5 C's of negotiation?

Accepted Answer

The 5 C’s—clarity, confidence, creativity, commitment, and control—help negotiators express their interests, maintain composure, and work toward favourable agreements.

Question 5

What are the 7 elements of negotiation?

Accepted Answer

The seven core elements include interests, options, legitimacy, relationships, alternatives, commitment, and communication, all essential for a successful negotiation process.

Question 6

What are the 4 golden rules of negotiation?

Accepted Answer

The four golden rules are preparation, clear communication, understanding the other party’s needs, and creating win-win solutions to foster long-term agreements.

Negotiation and Conflict Resolution Skills — Online Class