The objective is to enhance your ability to communicate and negotiate with colleagues and others in a variety of situations associated with your work, in order that meetings, telephone conversations, and other occasions where dialogue is important, work even more effectively for you. These include handling differences of view and other conflicts, assisting in the resolution of disputes and complaints, giving constructive feedback, managing expectations and dealing with emotion.”
You will learn about:
• how cognitive biases and neuroscience impact on decision-making
• how to optimise gains in negotiation
• a structure for effective communication and negotiation
