£146

Event Information

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Location

Robertson House

The Robertson Trust

152 Bath Street

Glasgow

G2 4TB

United Kingdom

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Event description

Description

This course is for anyone who is relatively new to the disciplines of the workplace. We look first at organisations, what they are and what they need to do in order to function, including setting an annual budget, monitoring spend and making performance reviews of staff.

We then look at the interpersonal skills needed to thrive in the workplace, including dressing professionally, communicating professionally, and techniques to project confidence when speaking to others

We then look at some of the core skills required of entry-level staff, including

  • Telephone and reception skills
  • Customer care
  • Emails and written communications
  • Timekeeping and ways to make best use of your day

FAQs

Do I have to book using Eventbrite?

No. You can simply contact us at training@civicostraining.org with your name, organisation, billing address and a note of any access issues. We will issue an invoice in advance of your attendance.

What refreshments are served at the training?

Two free rounds of tea, coffee and biscuits are served on arrival and at mid-morning. A sandwich and wraps lunch is also served as part of the price.

Is there disabled access?

The venue is fully accessible. However, there are stairs at the front of the building and so wheelchair access is from the rear of the building. Please let us know in advance of any access requirements.


What can/can't I bring to the event?

No need to bring equipment or laptop unless we specifically ask in the training descriptor. Pen and paper may be handy for notes.

Is my registration/ticket transferrable?

If you want to transfer to another training course, please contact us with five or more days’ notice at training@civicostraining.org

Do I have to bring my printed ticket to the event?

No need

What is the refund policy?

Civicos Training requires five working days' notice of cancellation. We will always attempt to place you on a later version of the same course, or transfer your booking to another course at no extra cost. However, if you cancel with less than the required notice, we do resrve the right to charge for the full cost of the course

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Date and Time

Location

Robertson House

The Robertson Trust

152 Bath Street

Glasgow

G2 4TB

United Kingdom

View Map

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