£157.34 – £220.04

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Location

Chartered Institution of Highways & Transportation

119 Britannia Walk

London

N1 7JE

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Event description

Description

In 2018 every single membership organisation, association, charity and NFP will have to overcome a new set of challenges, whether they are GDPR compliance challenges or long term viability challenges, they all require focus and commitment from you and your teams. Our conference will tackle some of the burning issues you deal with each and every day and give you ample time to question speakers after each presentation in an open discussion forum environment.

The conference is open to all Members and Non Members and will especially appeal to those who are a key part of the delivery team within your organisation. If you are not yet a Member, please get in touch for details on how to join and access discounts at all of our events.

Our conference agenda for the day is:

9.30am - 10.00am
Registration and Networking

10.00am - 11.00am
Benchmarking Your Performance
Sue Froggatt, Managing Director, Sue Froggatt Training

11.00am - 12.00pm
Tips from the market leaders on making sure your CRM project is successful
Stuart Shepherd, Managing Director, APT Solutions
Carl Grieves, Managing Director, Silverbear

12.00pm - 1.00pm
GDPR Compliance in an Hour !
Richard Jeynes, Associate, MemNet

1.00pm - 1.30pm
Working Lunch and Mini Survey Results from Question & Retain Ltd

1.30pm - 2.30pm
Transforming Your Team
Sean Riches, Director, Erskine Nash

2.30pm - 3.15pm
Customer Service Standards in Membership
Gareth Evans, Head of Academy, The Institute of Customer Service

3.15pm - 4.00pm
Procurement in Membership Organisations: Getting it Right for You
Aimee Bates, Information Manager, British Parking Association
Jane Royden, Director, E and H Limited

4.00pm - 4.30pm
The Challenges Ahead - Discuss
James Jeynes, Chief Executive, MemNet

4.30pm - Conference Closes

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Date and Time

Location

Chartered Institution of Highways & Transportation

119 Britannia Walk

London

N1 7JE

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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