NHS Complaints Summit

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This National Virtual Summit focuses on supporting staff to deliver good complaint handling and implementing and monitoring adherence to the PHSO National NHS Complaint Standards which are now being used and embedded across the NHS. Through national updates, practical case studies and in depth expert sessions the conference aims to improve the effectiveness of complaints handling within your service, and ensure that complaints are welcomed and lead to change and improvements in patient care.

The conference will identify how you can improve response times to complaints in line with the government ambition to “reform the complaints process and improve response times to patient safety incidents and complaints” (10 yr plan for health 2025) through expanding on the Complaint Standards as outlined in the Dash review. The conference will also reflect involving people and their families in complaints and integrating the process with the new Patient Safety Incident Response Framework (PSIRF) to ensure patient safety actions and learning. The use of AI and technology in the management of complaints data and responses will also be discussed.

For more information including the full speaker lineup please visit www.healthcareconferencesuk.co.uk/conferences-masterclasses/nhs-complaints-summit?utm_medium=email&utm_source=HCUKkt&utm_campaign=Comp025