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NHS Wales Healthy Working Relationships - Testing the Approach

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Ty Elwy

Unit 7, Ffordd Richard Davies

St Asaph

LL17 0LJ

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Healthy Working Relationships in NHS Wales

Helping us all be healthy, well and our best in work is a key part of the NHS Wales strategy and the relationships we have with each other play an important role in how we feel about our work and workplaces. Across NHS organisations and across NHS Wales, we are reviewing and changing how we can best support healthy working relationships.

The first phase of the NHS Wales approach has been during October and November, where a large number of colleagues from across Wales have given helpful feedback in workshops and on-line feedback. The workshops and survey was aimed at NHS Wales colleagues who were asked to share thoughts about what we think healthy relationships look like, how we build and maintain them, and what policies, learning and development and other support would be helpful to us all. Throughout December representatives from NHS Wales organisations have been looking how to turn these ideas into practical approaches.

Claire Vaughan, Director of Workforce and OD at the Welsh Ambulance Service and Chair of the Review Group for this work said: “I would like to thank everyone who has taken part in the workshops around Wales and also in the online survey.

“We have been very pleased with the response from colleagues right throughout NHS Wales to help us understand exactly what our people and relationships should look like in a healthy working environment, and how we best support our people to enable that to be the norm.

“We are currently reviewing the feedback and will share the findings and proposals - for any new resources and materials - from that feedback in the New Year in the next phase of workshops.

The second phase is to have local/organisational and regional discussions where colleagues which will be able to play with and test the ideas/products in workshops and on-line feedback. To join a regional workshop, the dates and links are:

29th January AM – South Wales

30th January PM – Carmarthen

12th February PM – South Wales

27th February AM – St Asaph

The Healthy Working Relationships work is taking place in response to a number of factors:

  • Welsh Government’s A Healthier Wales plan which clearly shows that in order to offer the very best care we can and to sustain our health and social care services in Wales for future generations we need to develop our cultures and behaviours to improve our wellbeing and potential;
  • As part of the action following the results from the NHS Wales Staff Survey which showed that many people want to experience better relationships with colleagues in the workplace.

James Moore, Assistant Director OD, Health Education and Improvement Wales (HEIW) – who is facilitating the workshops said: “We had some great discussions and rich views from both the workshops and online which we are working through to understand what needs to be created and developed to support this movement in NHS Wales.

“Evidence shows us that the quality of interactions we have with each other determines not just our own wellbeing but also the quality and effectiveness of the services we provide to others. In other words, healthy working relationships help us with our wellbeing and positively influence the way we care and provide services to the people and communities we serve too.

Julie Rogers, Deputy Chief Executive, HEIW said: “Healthy working relationships are not about everyone ‘just getting on’: We know that is neither possible nor desirable, as disagreeing well is vital for healthy workplaces as this should be a constructive part of decision making processes.

“We also know that sometimes our working relationships are not as healthy as we would want - as the NHS Wales Staff Survey Results show.

“Unhealthy working relationships reduces our wellbeing and means that our service users will have a significantly worse experience and service which is why it’s so important that we have a collective approach across the whole of NHS Wales to make steps forward to improve working relationships further.”

Any queries about this work can be directed to your HR Health Working Relationships representative detailed in the attached FAQ document.

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VC Room

Ty Elwy

Unit 7, Ffordd Richard Davies

St Asaph

LL17 0LJ

United Kingdom

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