WHO SHOULD ATTEND
Executive assistants who want to gain confidence in communication and persuasive language techniques

COURSE OBJECTIVES
A motivational and interactive course, relevant to the administrative professional, providing experimental and practical skills that can be shared and instantly “useable.” This will involve a combination of paired and grouped exercises, demonstrations and discussions.

• Introduction of Neuro Linguistic Programming as the basis for learning
• Understanding of where NLP came from and what it means
• Identification of the constituent building blocks of NLP 
• Exploring NLP in relation to the role of the admin professional and your everyday life

COURSE MODULES:
1. It’s all about Rapport

• Introducing and reinforcing the key elements of rapport 
• Recognising when you are in and out of rapport
• Practicing techniques to create and maintain successful working relationships and communication channels with your management team
• Active listening – polishing your listening skills as a vital aspect of communication 

2. Message received loud and clear

• Identification of the communication model 
• Understanding of how we filter messages
• Understanding the barriers to successful communication and employing techniques to overcome these 
• Understanding the importance of non-verbal communication

3. Mind your language

• Understanding of how we make sense of our world and the preferred communication style and language of yourself and your management team
• Seeing, hearing and feeling your world – how our senses determine our language and communication style
• Developing flexibility in your language to ensure optimum lines of communication
• If you believe you can or believe you cannot, either way you are likely to be right
• Exploring beliefs you hold that can ensure or sabotage your success 
• Recognising “enabling” and “limiting” beliefs that are crucial for your overall success
• Developing flexibility in order to change limiting beliefs to promote assertiveness, motivation and confidence in your office environment
• Discovering your fears and developing strategies to overcome them
• Utilising the benefits of curiosity versus judgement

4. The person with the most flexibility has the most influence over any interaction

• Recognising the need for flexibility in our thinking, behaviours and language to be an influential and valued member of our organisation
• Understanding different questioning techniques
• Building a portfolio of effective questions
• Successfully applying outcome thinking to identify and achieve what you and others need and want to achieve