Free

Noble Exchange 'Generation Z and the Contact Centre' Dublin

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Location

The Westbury Hotel

Balfe Street

D02 CH66 Dublin

Ireland

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Event description

Description

Noble Exchange 'Generation Z and the Contact Centre – Challenge or Opportunity

Traditionally described as being born between the mid-1990s and early 2000s, 'Generation Z' represents the new wave entering the contact centre workforce this year. In order to attract and retain the brightest agents, the technology to support them becomes even more important. No longer are clunky, disparate systems acceptable for the workforce - or indeed the customer. Learn how new technology such as Real Time Speech Analytics, Best Time to Contact Analytics and advanced WFM can transform your contact centre.

Date: Tuesday 4th April
Time: Registration & Breakfast 08:00 to 8:30, Event 08:00 to 11:00
Location: The Westbury Hotel, Balfe Street, Dublin 2, D02 CH66
Cost: Free


Speaker Information:

Case Study

Noble Systems customer, Cabot Ireland will share their experiences in recruiting, managing and getting the most out of Generation Z, streamlining processes, providing interesting and varied roles including social media and gamification for incentives.

Generational Diversity – Does it exist in your workplace and what are the implications?

This session will breakdown this topic into two parts; part one will look at your workplace from the inside-out and discuss what the implications are for managers in regards to generational diversity in your workplace. The second part will consider the outside-in viewpoint and discuss the implications for customer experience in regards to generational diversity, taking the customers point of view.

Speaker: Stephen Ruschitzko, Managing Director Resonation

Stephen brings 25 years of customer service operational experience working in Telecoms and Media to his role. He understands acutely the pressure placed on C-level executives to create customer experience programmes and initiatives that deliver tangible, bottom-line results within large organisations.


Frequently Asked Questions

Who should attend?

Any contact centre manager, head of operations, head of customer experience looking to improve their contact centre productivity whilst retaining the brightest agents.

What are my transport/parking options getting to the event?

Directions

CONNOLLY RAILWAY STATION

HEUSTON RAILWAY STATION

DUBLIN AIRPORT

BUSARAS BUS STATION

DUBLIN PORT

Where can I contact the organiser with any questions?

The organiser is Sian Ciabattoni, Marketing Director of Noble Systems, her email address is sciabattoni@noblesystems.com and phone number is 0161 772 7117.

Is my registration/ticket transferrable?

Yes, please email sciabattoni@noblesystems.com with the alternative name and job title.

Do I have to bring my printed ticket to the event?

No, but please be prepared to show your e-ticket if requested.

What is the dress code?

The dress code is business casual.

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Date and Time

Location

The Westbury Hotel

Balfe Street

D02 CH66 Dublin

Ireland

View Map

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