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NRG/CCMA Learning & Development Hub
Thu 4 May 2017, 09:00 – 12:00 BST
NRG is proud to work in partnership with the Call Centre Management Association, CCMA to bring to you the Learning & Development Hub.
The Hub aims to encourage networking and the sharing of best practice ideas between L&D Practitioners and Training Managers from the contact centre community in the North East.
Our Q2 meeting will be held at Sage HQ, Great Park, Newcastle upon Tyne where the team will share how they are moving into the digital era with Learning & Development tools such as e-learning, VR and green screens.
8.30 Registration and Refreshments
9.00 Welcome from Colin Mould, Learning Services Director, Sage UKI
9.30 Interactive session led by Stephen Laverick and Deborah Keirl, UKI Sales Skills Consultants, Sage UKI
This event is specifically designed for contact centre professionals with training/learning & development responsibility. Places are limited and therefore priority will be given to NRG contact centre clients and members of CCMA.
Sage is the market and technology leader for integrated accounting, payroll and payment systems, supporting the ambition of entrepreneurs and business builders.
Today, business builders measure success in strong relationships, partnerships, and communities. It’s why Sage helps drive today’s business builders with the most intelligent and flexible cloud-enabled software, support and advice to manage everything from money to people.
Daily, more than 13,000 Sage colleagues in 23 countries work with a thriving global community of over 3 million entrepreneurs, business owners, tradespeople, accountants, partners and developers to champion the success of business builders everywhere. And as a FTSE 100 business, we are passionate about doing business the right way, supporting our local communities through the Sage Foundation.