Office Admin and Reception Skills Online Course

Key Features

• Accredited by CPD
• Instant e-certificate
• FREE PDF + Hardcopy certificate
• Easy payment method
• Fully online, interactive course with audio voiceover
• Self-paced learning and laptop, tablet, smartphone-friendly
• Learn Anytime, Anywhere
• 24/7 Learning Assistance
• Best Value Price
• Discounts on bulk purchases

Embark on a comprehensive online course designed to equip administrative professionals and reception staff with essential office management and front-desk capabilities. This course integrates core competencies including inbound call handling, electronic correspondence, appointment scheduling, visitor reception, record maintenance, facility coordination, office systems management, and stakeholder communication. Participants will master foundational office administration techniques alongside reception duties such as greeting guests, screening calls, managing meeting rooms, handling mail distribution, organising office supplies, and maintaining a professional front-of-house presence.

The curriculum spans eight specialised modules: Leadership Skills Development, Strategic Planning and Analysis for Marketing, Communication Skills Training, Minute Taking Course, Psychology of Anxiety and Stress, Workplace Professionalism Certificate Course, Negotiation Skills, and Sales Training. Throughout the programme you’ll utilise practical case studies, real-world simulations, interactive exercises and assessment tasks. You’ll investigate best practices for reception desk operations, office workflow optimisation, digital tools for admin productivity, customer service protocols, visitor engagement strategies, records compliance, meeting coordination and cross-functional liaison.

Learning Outcomes

1. Develop confident telephone etiquette and visitor reception techniques.
2. Manage email correspondence, scheduling and office document workflows.
3. Coordinate meetings, take minutes and support executive leadership.
4. Utilise negotiation, sales and marketing analysis in admin contexts.
5. Apply workplace professionalism with stress recognition and management skills.
6. Demonstrate strategic planning, communication and admin system optimisation.

Course Curriculum

• Course 01: Leadership Skills Development
• Course 02: Strategic Planning and Analysis for Marketing
• Course 03: Communication Skills Training
• Course 04: Minute Taking Course
• Course 05: Psychology of Anxiety and Stress
• Course 06: Workplace Professionalism Certificate Course
• Course 07: Negotiation Skills
• Course 08: Sales Training

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.