Office Administration Class

The Office Administration course is designed for modern learners and professionals seeking to excel in the dynamic world of business operations. Whether you’re starting your career or aiming to strengthen your organisational expertise, this programme equips you with essential skills to keep workflows smooth, communication clear, and business objectives on track.

From business correspondence to effective time management, you’ll gain tools that are directly relevant to today’s office environments. With its comprehensive structure, this course ensures you develop the confidence and competence to support teams, manage priorities, and deliver professional results across diverse industries.

Course Description

Office administrators play a vital role in the efficiency and success of any organisation. This course provides a complete foundation in the key responsibilities, communication techniques, and organisational strategies required to thrive in administrative roles. You will learn how to manage meetings, handle sensitive communication, create polished business documents, and maintain a professional image in all interactions.

Designed to fit around your schedule, the course combines clear, engaging content with real-world applications that prepare you to handle daily administrative challenges with confidence. Whether you work in a corporate setting, educational institution, healthcare organisation, or a small business, the skills developed here are universally valuable and highly transferable.

What’s Included

• CPDQS Accredited
• Fully online, interactive course.
• Free PDF certificate on course completion.
• 24/7 access to the course for a lifetime.
• Online support

Learning Outcomes

By the end of this course, learners will be able to:

• Understand the role and responsibilities of an office administrator.
• Apply effective business writing skills for professional communication.
• Manage meetings efficiently and provide constructive feedback.
• Demonstrate strong organisational and time management skills.
• Utilise effective communication techniques across multiple channels.
• Handle negotiation and conflict resolution in workplace settings.
• Maintain professionalism in telephone interactions.
• Implement stress management strategies to support workplace wellbeing.

Course Curriculum

• Module 1: Introduction to Office Administration
• Module 2: Skills of an Effective Administrator
• Module 3: Business Writing Skills
• Module 4: Communication Skills
• Module 5: Managing Meetings and Giving Feedback
• Module 6: Organisational Skills
• Module 7: Telephone Etiquette
• Module 8: Negotiation Techniques
• Module 9: Conflict Management
• Module 10: Stress Management
• Module 11: Time Management

(See Curriculum)

Who This Course is For

This course is ideal for:

• Individuals aiming to start a career in office administration or secretarial roles.
• Professionals seeking to update or expand their administrative skills.
• Entrepreneurs and small business owners managing their own operations.
• Team members transitioning into roles with greater administrative responsibilities.
• Career changers looking for versatile and transferable skills.

Requirements

No prior qualifications or experience are required. Learners only need a device with internet access, and the motivation to develop their skills. The course is fully accessible online from anywhere in the world, at any time.

Career Path

Upon completion, you will be prepared for roles such as:

• Office Administrator
• Administrative Assistant
• Executive Assistant
• Receptionist
• Personal Assistant
• Operations Coordinator
• Office Manager