San Francisco, California
London, United Kingdom
Office Management Certificate
This course is the ideal way to gain the skills you require for your role as an Office Manager/Team Leader/Supervisor. You will return to work feeling motivated and confident that you can make a positive impact.
WHO IS THIS FOR?
This course is designed for:
Ø Experienced Office Managers/Team Leaders who are keen to update and refine their skills
Ø Individuals who are preparing for their first management role
By the end of this course you will be able to:
Ø Identify and avoid the common pitfalls of being an Office Manager/Team Leader/Supervisor
Ø Create a motivating environment
Ø Plan, prioritise and allocate work effectively
The role of the Office Manager
Ø Role and responsibilities of the Office Manager
Ø Skills and qualities of an excellent Office Manager
Ø The boundaries of your role – what is your job and what is not your job
Communication and Motivation
Ø What motivates and de-motivates people
Ø Dealing with those who are de-motivated
Ø Key listening and questioning skills
Ø Communicating assertively
Ø Planning and prioritising
Ø Quality and productivity
Ø Setting expectations for work and behaviour
Ø Setting SMART objectives
Ø Giving feedback – positive and constructive
Ø Overcoming time stealers
Ø Delegating effectively
Ø Dealing with difficult team members, and working with your manager
Developing skills in others
Ø Identifying needs
Ø On the job training
Not in the UK? Ask us today about our online training!
When & Where
Aspira Training is part of the Aspira Executive PA search consultancy based in London.
Aspira Training is dedicated to providing training for personal assistants and support staff within the financial and investment sector. Our aim is to equip our delegates with the necessary knowledge and skills to become indespensible business assets within their organisation.
We provide a range of courses tailored to each deleagte's needs to ensure that they leave with the ability to excel in their current role and deliver exceptional results. We work with industry experienced trainers, who deliver comprehensive and up-to-date courses relevant to current market trends.