Office Skills and Administration Online Course

The Office Skills and Administration course is a complete professional development program designed to equip learners with practical and essential office competencies used in modern workplaces. Through 11 structured modules, this program provides in-depth knowledge and real-world techniques used by high-performing administrative professionals, executive assistants, and office managers across industries.

This course combines theory and application, giving you hands-on experience in critical areas like administrative management, organisational skills, telephone etiquette, business writing, time management, and effective communication. You'll also gain practical fluency in Excel basics and PowerPoint fundamentals, enabling you to perform confidently in data handling and professional presentations.

Whether you're looking to start a career in office administration or aiming to upgrade your current role, this course lays the foundation for mastering workplace productivity, administrative support, record keeping, email and calendar management, customer service, and internal communication. It integrates office technology, document control, and team collaboration to ensure you're fully equipped to contribute to a modern, dynamic office environment.

With a focus on global standards, this course prepares you for a wide range of positions in business, education, non-profit, and government sectors. Develop essential secretarial skills, streamline office coordination, and gain a competitive advantage with versatile, job-ready capabilities.

Learning Outcomes

1. Master core office administration processes for efficient daily operations.
2. Apply professional communication for clear, persuasive, timely information exchange.
3. Coordinate meetings and documents using reliable organisational best practices.
4. Optimise time, calendars, and tasks to heighten workplace productivity daily.
5. Employ essential Excel and PowerPoint tools for data and presentations.
6. Demonstrate confident body language and etiquette in every professional interaction.

Course Link: Office Skills and Administration

Course Curriculum

Module 01: Personal Assistant

• Understand the role and responsibilities of a personal assistant
• Manage schedules, travel, and communication for executives
• Handle confidential documents and professional correspondence
• Prioritise and delegate tasks efficiently

Module 02: Admin Support

• Deliver effective support to teams and leadership
• Maintain smooth office operations and staff coordination
• Learn front-desk procedures and internal workflow systems
• Build confidence in handling internal and external inquiries

Module 03: Administrative Management

• Understand office structure and team communication
• Develop and implement administrative procedures
• Manage office equipment, supplies, and resources
• Monitor performance and oversee daily activities

Module 04: Organisational Skills

• Apply techniques for efficient filing and data organisation
• Use planning tools for tracking tasks and appointments
• Master digital organisation for cloud and local files
• Improve productivity with workflow management systems

Module 05: Telephone Etiquette

• Learn professional phone call handling and language use
• Take accurate messages and relay information correctly
• Manage high call volumes calmly and courteously
• Build a positive first impression over the phone

Module 06: Business Writing

• Write clear and concise emails, letters, and memos
• Follow correct formatting, grammar, and tone for all documents
• Tailor communication for internal and external stakeholders
• Develop persuasive writing and formal reporting skills

Module 07: Time Management

• Prioritise tasks using proven time-management methods
• Reduce distractions and increase daily productivity
• Balance urgent vs. important responsibilities efficiently
• Set achievable goals with scheduling techniques

Module 08: Body Language and Effective Communication

• Master non-verbal cues to improve interpersonal interactions
• Develop strong active listening skills in conversations
• Communicate clearly across teams and with executives
• Resolve conflicts with professionalism and tact

Module 09: Meeting Management

• Plan and schedule meetings with clarity and precision
• Create and distribute effective agendas and minutes
• Lead meetings with confidence and structure
• Follow up with action points and summaries

Module 10: Excel Basics

• Navigate Excel interface and core spreadsheet functions
• Create, format, and edit worksheets efficiently
• Use formulas, charts, and tables for basic data analysis
• Apply Excel in day-to-day administrative tasks

Module 11: PowerPoint Basic

• Design professional and engaging slide presentations
• Use themes, animations, and visual elements effectively
• Structure content for clarity and impact
• Present with confidence using prepared visuals

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Link: Lifetime Premium Membership

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• Instant, Unlimited & Lifetime Access to 2500+ Courses
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• Access to All Career Certificate Bundles
• Free Student ID card & Many More

Disclaimer:

This is an online course with pre-recorded lessons. You will get access to the course within 48 hours after your enrolment.