A novel co-development by IEG4 and King's Lynn & West Norfolk Council has developed a new digital service that not only delivers savings but also improves the citizen's user experience.
Easily integrated into back office systems OneVu takes pressure off the council's centre by giving customers access to data that the council holds on them and letting them track service request progress across all big front-facing services. Think online parcel tracking for local government!
Focusing on what the citizen wants - not just on what the service can make available to them - OneVu also sends timely automated messages nudging the citizen to provide required evidence or complete the next step in an application.
IEG4 now has more than 100 local government customers for its award-winning solutions.
Refreshments and lunch will be provided.