The fourth Online Collections Technology Think Tank will feature a number of discussions to understand the latest collection strategies.

The Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation has to play in an everchanging environment. The last event was attended by over 200 collections professionals across four streams

Lenders, creditors and collections specialists will discuss, debate and dissect regulatory and thematic business challenges as a result of the pandemic which has economically impacted household finances but collections processes and strategies.

The Online Think Tank will focus on how collections teams can improve profit and loss using technology. The event will aim to arm attending companies with strategies that can be implemented in their business to enable maximum business returns.

The event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively as we move into a new way of working.

Attendees:

Qualifying Collections professionals include: Banks, Building Societies, Credit Card providers, Utility companies, Mortgage and Loan companies, High-Cost short Term Lenders, Home Credit providers, Motor Finance providers, Telecoms & Media providers, Debt Purchasers, Debt Collection Agencies, Debt Advice specialists plus other collections professionals.

Latest Agenda

SESSION 1

9.30am: Opening remarks from Credit Connect and Chair. Introduction and overview of the event line-up. SPEAKERS: Colin White, Founding Director at Credit Connect and Event Chair: Vanessa Northam, Head of Strategic Partnerships at StepChange

9.40am: Collections Risk. What are the risks in choosing the right collections strategy and matching this to operations needs? What is the best mix between people and technology?

10.25am BREAK

SESSION 2

10.45am: Customer Engagement What are the best methods of customer engagement, does it vary sector to sector, generation to generation? What customer engagement strategy is best in what will be a fragile economic climate for consumers.

11.30am BREAK

SESSION 3

11.55am: Vulnerable customers and affordability. Is there any technology that can help enable the best approach in firstly assessing vulnerable customers and then managing affordability? Can data really identify vulnerable customers? How do we ensure the best customer outcomes?

12.40pm LUNCH BREAK

SESSION 4

1.05pm: Future of Collections Technology What does it look like? WIll open banking be used in collections strategy. What about artificial intelligence and Machine Learning what are the latest technology innovations, how have they been adopted. Is there even a measurable metric for defining best customer outcomes?

1.50pm: Closing remarks

2pm: Event close

Speakers include:

• Vanessa Northam, Head of Strategic Relationships, StepChange
• Steven Coppard, Cabinet Office
• Sam Challenger, Billing Finance
• David Murphy, The Sigma Connected Group
• Kevin Still, Director, DEMSA
• PLUS MORE TO BE CONFIRMED SOON…

CLICK HERE TO REGISTER AND SELECT YOUR SESSION

Why collections specialists should register to view this FREE to attend’ event:

Educational: Learn from peers and sharing of ideas and take away key industry opinions and learn about new technology

Benchmarking: This is a great opportunity for attending companies to evaluate collections strategy and review and compare peer challenges

Unique format: our unique format enables participants to network extensively, discuss, debate and dissect topical issues

Discover something new: experience new technologies, innovations, and services that are available to help to transform your collections plans, increase productivity and make better decisions

Join the community: expand their network in a new and engaging environment

CLICK HERE TO REGISTER AND SELECT YOUR SESSION

Call 01622 437014 or email events@credit-connect.co.uk to register your space. Limited attendance.