Online Conflict Management Training • 1-Day Course

Master the art of Conflict Management with our impactful one-day online training course. Gain essential skills to effectively handle conflict situations and challenging individuals.

Conflicts are bound to arise within professional teams, but they can be harnessed for growth when managed skilfully. From addressing chronic lateness to addressing bullying, inappropriate humour, or aggressive behaviour, this course equips managers with the tools to navigate conflict and prevent escalation.

Discover the power of proactive conflict management, fostering productivity, and cultivating a positive work environment. Become a rational conflict manager, equipped with logical, confident, and swift conflict resolution techniques. Our practical and interactive training style ensures active engagement throughout the session, empowering you to immediately apply step-by-step methods upon returning to work.

Don't let conflict derail your team's success. Enrol today and gain the practical skills to defuse tensions, promote harmony, and become a masterful conflict manager.

This training is fully interactive and is delivered via Microsoft Teams from our professional Training Studio by an experienced Corporate Coach Group Trainer. The sessions start at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.

This course qualifies for six CPD training hours, plus additional independent post-course learning.

Training Course Content

• How can you get the best result from any conflict situation?
• Self-assessment of your strengths and weaknesses
• How to resolve conflicts based on a clash of ideas, opinions and personalities
• Be exact in your description of what is wrong
• Always speak clearly, rationally and with a positive attitude
• Handling negativity and cynicism and social bullying
• Learn how to de-escalate situations
• How to avoid losing your temper
• Influence situations with positive suggestions
• Handling conflicts arising from poor performance or unacceptable behaviour
• Deal with conflicts rationally, not avoidance or high emotion
• Talk about what you can do, not what you cannot do
• Distinguish between cynics and critical thinkers
• Distinguish reasons from excuses and have a different policy for each
• Learn when to compromise and when to stand firm
• Use objective, factual language, not derogatory, emotional language
• Use the correct level of assertiveness
• Use of proper body language and voice tones
• Suggest practical solutions and ask for an agreement
• Give instant praise and appreciation for any concessions or movement

"This course was very informative, especially around objective language and how to deal with conflicts effectively. The Reason vs Excuse section was also very interesting and useful, as was the wrong box, right box method. The trainer was excellent. Very knowledgeable and approachable. " Swindon Women's Aid

"I have found all of this course beneficial. This training has really made me think about how to deal with conflict myself and also when others approach me. Thank you so much. The presentation was excellent, kept me engaged, very knowledgeable. Really enjoyed and learnt a lot. " Delegate from East Sussex County Council"