Online First Line Managers Training (Live 2-day Course)

Online First Line Managers Training (Live 2-day Course)

An online course to equip First Line Managers with all the knowledge they need to feel more confident and be more effective in their roles.

By Corporate Coach Training

Select date and time

Location

Online

Refund Policy

The organizer will review refund requests on a case-by-case basis.

About this event

The role of First Line Managers is undoubtedly challenging, as they often find themselves caught in a web of pressure from various directions. They must navigate the expectations of their team members, higher-level managers, and demanding customers, all while striving to maintain equilibrium and drive success.

Our virtual two-day First Line Managers training course, has been crafted to empower participants with a comprehensive toolkit of methods and strategies. This course will enable them to navigate the intricate landscape of people management, conflict resolution, communication, motivation, and time management with confidence and finesse. By honing these essential skills, First Line Managers will emerge as inspirers, propelling their teams towards collective progress.

Key Benefits for Delegates:

  • Inspire a positive mental attitude in the team and motivate others.
  • Master the art of handling difficult people.
  • Achieve your targets and earn respect.
  • Master interruption and distraction management.
  • Enhance communication skills for clear instructions.
  • Learn the art of delegation.
  • Proactive problem-solving through planning and preparation.
  • Master the art of constructive criticism.

Elevate your First Line Managers to the pinnacle of effective leadership by enrolling them on our training course today.

This training is fully interactive and is delivered via Microsoft Teams by an experienced trainer, over two consecutive days. The course starts at 9am, with breaks at 11am, 1pm and 3pm, finishing at 4.30pm.

This training course is specifically designed for newly promoted first-line managers and individuals with the potential to step into such a role. If you have recently been promoted to a first-line management position or are being considered for such advancement, this course is perfectly tailored to support your growth and success in this pivotal role.

First Line Managers Training Course Overview

  • How can you get the best performance from the team?
  • The Six Major Skill Sets of management
  • SMART Targets
  • How to give clear instructions
  • The importance of using numbers to clarify the message
  • The proper and improper use of humour
  • How to handle difficult people
  • Don't get emotional, use only factual language
  • Prepare your message in advance
  • Distinguish between reasons and excuses
  • When to compromise and when not to
  • Time and task management training
  • Use the 'deadline' and the 'value' of the task to prioritise properly
  • Distinguish between 'busy-work' and being 'productive'
  • The P List: Planning, prioritisation, preparation and prevention
  • Handling interruptions and distractions
  • Proper delegation
  • How to better concentrate and focus
  • Positive team atmosphere
  • How to keep the conversations productive
  • The five-part continuous improvement formula
  • The opposing five-part failure formula
  • How to give constructive criticism
  • Turning negative situations into positive
  • Action plan, final summary close

"The course material and additional resources were really helpful. Even though the course was online, it was still really interactive and I now feel I have some great tools to work with. I would recommend this course. Chris was a terrific trainer! His energy was great and I felt motivated to remain engaged throughout. He was knowledgeable and gave helpful explanations and clear answers to questions. It was great to have Chris physically in front of you, engaging and discussing key points while also using the interactive whiteboard to illustrate key points. There was a good balance of slides, interactive whiteboard and discussion." Delegate from Bookmark Reading

Organised by

We offer our training either live online or face to face in-person, either public open courses or in-house at your place of work

Quality training

Cooked lunch, coffee, tea and cakes

Full digital interactive course notes

Training certificate

Access to additional free training material after the course

3 months free telephone coaching: Whilst you are implementing what you have learned, if you need to, you can contact us for support and guidance

£840Sep 15 · 01:00 PDT