Online Handling Difficult People Workshop (1 day Virtual Training)

Discover how to skilfully handle difficult individuals who may present challenges with their argumentative nature or awkward behaviour. The art of clear communication, combined with rational and positive approaches, is essential in effectively dealing with such individuals.

On this one-day Handling Difficult People Training course, we delve into the complexities of managing those who consistently display inappropriate behaviour. This course equips you with the tools to strike a balance between assertiveness and ineffectiveness when confronted with difficult people.

This Handling Difficult People course is specifically designed for individuals who encounter challenging interactions with others in their professional or personal lives. If you find yourself dealing with individuals who exhibit rude, aggressive, lazy, or disruptive behaviour, whether they are customers, colleagues, or members of the public, then this course is tailored to address your needs.

Whether you lack the confidence or skills to effectively manage such situations, this course provides essential tools and strategies. By attending, you will gain valuable insights into clear communication, rationality, and positivity, enabling you to handle difficult people with ease and professionalism.

Regardless of your background or profession, if you encounter challenging individuals and seek to navigate such encounters more adeptly, this course is a perfect fit for you. Join us to enhance your ability to handle difficult people skilfully and leave empowered to manage these interactions with greater confidence and proficiency.

Over the course of a day, you will gain empowering insights on how to address even the most problematic individuals in a professional manner, employing clarity, rationality, and positivity. The focus lies in understanding the significance of proper communication and setting goals and standards. By exploring various techniques for handling difficult situations, you will master the skilful "wrong box/right box" approach.

Join us in this transformative course and enhance your ability to navigate challenging encounters with confidence and proficiency.

This training is fully interactive and is delivered via Microsoft Teams from our professional Training Studio by an experienced Corporate Coach Group Trainer. The sessions start at 9am, with breaks at 11am, 1pm and 3pm. We finish at 4.30pm.

Corporate Coach Training is CPD accredited. This course qualifies for CPD 6 trainer-led hours, with additional 2-3 via post-course portal independent learning.

• Communication skills needed to deal with difficult people
• Self-assessment of your communication style
• Impression management
• How to handle intellectually difficult people
• Clarity of purpose
• Goal setting
• Develop your questioning skills
• Clarify ambiguities
• How to transform negative to positive
• How to harness the power of positive suggestion
• How to put your new skills into practice
• Behaviour modification
• Exploring difficult communication styles and learning which works
• Using rational approach
• The importance of self-concept
• How to use objective language
• How to script your message
• Focus on the future
• How to gain commitment
• How to be assertive, not aggressive or passive
• The use of body language and voice tones
• The importance of finishing on a positive
• Putting the material into practice.

"The course was well structured with a good flow of topics which led onto the next topic. I liked the interactive part, working with the other attendees. Thank you for delivering a course with NO power point slides. It was really refreshing. The trainer's presentation was excellent! Informative, engaging, very knowledgeable and the real life examples were excellent." Delegate from RWE Supply and Training