The programme:
is accredited by the Personalised Care Institute (PCI)
is currently delivered online via Microsoft Teams with potential to be delivered face to face or group sessions in-house depending upon demand and restrictions
consists of seven individually accredited modules delivered across two days plus a regular half day peer support sessions.
where, due to PCN/practice demands/commitments participants are unable to commit to 2 consecutive days of training, the programme can be undertaken flexibly over an extended time period dependent upon module availability - please contact us directly about this option
is tailored to the requirements of the Practices and Primary Care Network/s
has been developed with direct experience of recruiting, hosting and training people within ARRS (Additional Roles Reimbursement Scheme) posts
has been developed in collaboration with subject matter experts, a peer review group of service users with respect to what matters to them and Pathways staff currently delivering personalised care
is overseen by a GP Lead
is continuously improved
results in 12 CPD points and a PCI (Personalised Care Institute) completion certificate upon successful completion.
Module 1 : An Introduction to Personalised Care
Begin your journey into the world of personalised care with this insightful, context-rich module. You’ll explore the purpose and power of Personalised Care Support Plans and uncover the meaningful shift from asking “What’s the matter with you?” to “What matters to you?”
Discover how this approach places people at the heart of their care, fostering stronger relationships, better outcomes, and truly person-centred support.
Module 2 : Understanding the Role: Care Coordinators, Social Prescribers & Health and Wellbeing Coaches
Gain a clear introduction to the vital role of the Care Coordinator and how it fits within general practice and Primary Care Networks (PCN's). This module explores how Care Coordinators collaborate with Social Prescribing Link Workers and Health and Wellbeing Coaches to deliver truly personalised, joined-up care.
You’ll delve into the core responsibilities of the role, key priority areas, and the importance of ongoing professional development, supervision, and support. We’ll also spotlight the NHS England Workforce Development Framework and how it underpins effective, person-centred care across the system.
Module 3 : Patient Engagement
Explore the art of meaningful patient engagement in this thoughtful and practical module. You’ll gain insight into the common barriers people face when accessing support and discover proven models, strategies, and guidance for engaging with patients in a safe, effective, and person-centred way.
This module takes a deep dive into the diversity of patient experiences - recognising cultural, social, and individual needs and highlights inclusive approaches that foster trust and accessibility. You’ll also learn about the essential policies and procedures that ensure both you and your patients remain safe, supported, and compliant within the healthcare setting.
Module 4 : Communication
Master the art of effective communication in this module designed to help you build trust and rapport with patients while managing expectations and maintaining professional boundaries. Explore different communication styles and learn how to adapt your approach to meet the unique needs of diverse patient groups.
You’ll also discover practical strategies for navigating virtual consultations and remote interactions, ensuring you can connect confidently and compassionately in any setting.
Module 5 : Health Awareness
Dive into the heart of community health with this insightful module that explores local health needs and the wider factors shaping wellbeing. You’ll gain a deeper understanding of health inequalities and the social determinants that impact individuals and communities.
Discover how promoting self-efficacy and supporting behaviour change through brief, strengths-based interventions can empower people to take charge of their health. Plus, explore the role of Personal Health Budgets (PHB's) in enabling personalised, impactful care.
Module 6 : Management - Referrals and Caseload
Step confidently into the world of referral management and caseload coordination with this empowering module. Learn the essential skills needed to effectively generate referrals and manage your caseload while navigating common challenges with resilience.
Explore strategies for self-care and personal wellbeing, discover the value of support and supervision, and uncover opportunities to drive continuous quality improvement in your practice. This module equips you to thrive while making a real difference in patient care.
Module 7 : Programme Review
Take a comprehensive look at the essential competencies of the Care Coordinator role and how they align with the core capabilities and principles of Personalised Care. This module delves into the expectations placed on Care Coordinators, as well as the common challenges and barriers they may encounter.
You’ll explore practical strategies to overcome these obstacles and learn where to find the support and resources you need to succeed. Empower yourself to navigate your role with confidence and make a meaningful impact in personalised care delivery.
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To reserve a place please book through Eventbrite or get in touch via info@personalisedcaretrainingacademy.co.uk
Thanks for your interest in our training programme - if you’d like further information or would like to enquire about attendance at individual modules, discounts for group bookings or tailored in-house personalised care training solutions please contact:
Josh Matthews - josh.matthews@pathwayscic.co.uk
