Online Supervisor Skills Training (Virtual 2-day Course)

Supervisory managers play a crucial role in driving the best performance from every team member. To achieve success, they must possess excellent people management and organisational skills. These encompass the ability to set and communicate specific goals, effectively plan, prioritise tasks, and delegate responsibilities. Additionally, performance and conflict management, along with the skill to inspire and act as a role model, are vital components of their role.

Our comprehensive course equips supervisory managers with essential skills, fostering professionalism, confidence, and success. While technical knowledge related to the organisation's products, services, systems, and customers is essential, it is equally crucial to master the essential management and leadership skills required to optimise team performance.

Throughout this course, supervisors will delve into six key skill sets:

1. Goal Setting and Achievement
2. Clear Communication
3. Prioritization (Time Management)
4. Rational Conflict Management
5. Emotional Management
6. Inspiring Others

On completion of the course you will have honed all six supervisory skill sets, enabling you to return to your role with newfound readiness, determination, and capability. You'll be fully equipped to achieve your goals and excel as a supervisory manager, driving your team towards outstanding performance.

This course is designed to benefit all current supervisors or would-be supervisors.

This training is fully interactive and is delivered via Microsoft Teams. The course starts at 9am, with breaks at 11am, 1pm and 3pm, finishing at 4.30pm, over two consecutive days.

This training course has been accredited by CPD. With 12 trainer-led CPD hours, plus additional hours via post-course portal independent learning.

Supervisor Skills Training Course Overview

• Setting goals for the team.
• How to gain the respect of the team.
• How to communicate effectively.
• Managing time and delegating tasks correctly.
• How to prioritise correctly.
• Dealing with distractions, time wasters and keeping focussed.
• How to motivate and give feedback to staff.
• The importance of being a role model.
• Managing poor performance.
• The importance of using positive language.
• Handling difficult situations and nipping conflict in the bud.
• Giving corrective feedback.
• Creating a positive mental attitude.
• How to overcome setbacks and temporary defeats.
• Action planning.

"The course material and additional resources were really helpful. Even though the course was online, it was still really interactive and I now feel I have some great tools to work with. I would recommend this course. Chris was a terrific trainer! His energy was great and I felt motivated to remain engaged throughout. He was knowledgeable and gave helpful explanations and clear answers to questions. It was great to have Chris physically in front of you, engaging and discussing key points while also using the interactive whiteboard to illustrate key points. There was a good balance of slides, interactive whiteboard and discussion." Delegate from Bookmark Reading