A$473

Onswitch’s 5 Steps Telephone Skills - Perth

Event Information

Share this event

Date and Time

Location

Location

Karstens

Level 1

111 St Georges Terrace

Perth, WA 6000

Australia

View Map

Refund Policy

Refund Policy

No Refunds

Event description

Description

Onswitch's 5 Steps Telephone Skills is an evidence based, tried and tested process for delivering an excellent customer experience over the telephone, and is tailored to the Australian Veterinary Market.

The day will focus on:

- Introducing the Customer Journey and owner perspective.

- Why footfall matters

- How owners choose a vet and the role of the phone in practice.

- The importance of the first call.

- What happens when we ring a practice?

- Introducing and practicing the Onswitch 5 Steps framework

- Learnings to take back to practice.

Share with friends

Date and Time

Location

Karstens

Level 1

111 St Georges Terrace

Perth, WA 6000

Australia

View Map

Refund Policy

No Refunds

Save This Event

Event Saved