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Open day: Save money & increase revenue while providing high quality digita...

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Lichfield Garrick

Garrick Studios

Castle Dyke

WS13 6HR

United Kingdom

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Lichfield District Council (LDC) were using a legacy CRM and recognised the need to move to a modern, self-service system. With a need to transform its waste services to digital self-service, starting with a new chargeable garden waste service* the council embarked on an ambitious journey to transform its service delivery in a remarkably short time.

Working in partnership with Jadu and Bartec, LDC delivered a modern, fully integrated and automated digital platform that enables customers to self-serve.

The system went live on 15 December, and since then LDC has:

  • Launched a new fully integrated chargeable garden waste service (on behalf of Lichfield District and Tamworth Borough councils who work in partnership to deliver waste related services)

  • Signed up 25,000 garden waste customers online generating over £1m in sales

  • Signed up 82% of customers online, providing a robust platform for future channel shift

  • Launched a series of back office CXM processes to support all telephone waste enquiries – these are now being rolled out to customers to self-serve, including integrated missed bins and bulky waste collections

Find out how Jadu CXM is being implemented, which provides a simple to use, real-time chat and tracking service for payments, cases and requests.

The Jadu platform also includes a 'MyAccount', a resident login function allowing them to access, pay-for, save forms and track their services on any device.

The day will consist of:

  • A demonstration of the latest services implemented at LDC

  • Showcase of integration with Bartec Waste Management System

  • Our story so far' LDC innovation team

  • Q&A session with the LDC innovation team

Who is the open day for?

  • CIOs, senior leaders, service heads

  • Customer services managers

  • Digital and transformation managerss

Sign up and secure your place at one of the upcoming sessions where you can learn all about Jadu CXM and how Lichfield are transforming services, starting with waste services.

*on behalf of Lichfield District and Tamworth Borough councils who work in partnership to deliver waste related services

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Date and Time

Location

Lichfield Garrick

Garrick Studios

Castle Dyke

WS13 6HR

United Kingdom

View Map

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