NB: this roundtable is limited to 12 people so please only get the ticket if you're planning to attend. If you get a ticket and can't make it, please let us know so we can pass it on to the next person. Thanks for your cooperation :)

WELCOME TO OPS STORIES ROUNDTABLE #20!

Every now and then, Ops Stories folks put our heads together to dive into an operational topic presented to us by one of our community members. the format is simple and informal, and although the coronavirus made it impossible to sit at the same table, tech enables us to continue our conversations and keep the discussion flowing.

This time, the topic is brought and conversation facilitated by Kirsty Power, Head of Customer Operations at Lantum. We'll be talking about how to move from Firefighting to Strategy.

Some of the questions we'll touch upon:

How do you get out of the "doing" mode to work ON the business rather than IN it?
How do you begin? Do you identify the problems first, i.e. does/can/should firefighting form the strategy?
How do you ring fence time for strategy - personally and across the business?
How do you define "strategy" or "strategic thinking"?

Please also bring your questions to this session and/or submit them when registering for the roundtable. It's a very effective way for us all to prepare for the session better!

When you register, keep an eye on your inbox as we'll be sending a calendar invite with Zoom link closer to the event start time.

AGENDA:

7:55 - 8:05 am - "arrive" online :)

8:05 - 8:15 am - introductions

8:15 - 9:25 am - discussion

9:25 - 9:30 am - wrap-up

NB: please feel free to bring your breakfast and consume it during the discussion (don't forget to mute when munching!)

SEE YOU THERE!

Ops Stories #20: How To Make The Move From Firefighting To Strategy?