Optimising the Customer Journey

Free CPD Session – Customer Service & Apprenticeships

Step into the world of apprenticeships with our free, high-value CPD session designed for customer service professionals, team leaders, and anyone responsible for shaping the customer experience.

In this interactive session, you will:

• Learn how to identify customer pain points across the full service journey
• Understand how to create effective, customer-focused solutions
• Explore strategies to streamline processes and improve efficiency
• Strengthen your ability to evaluate the customer journey from start to finish
• Discover how apprenticeships can support skill development and career progression in customer service

This session is ideal for:

• Customer service advisors
• Team leaders and supervisors
• Service and operations staff
• Anyone looking to enhance the customer experience within their organisation

Join us to deepen your understanding of customer journey optimisation, elevate the quality of your service delivery, and take the next step in your professional development.