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Outcomes Based Approaches in Public Service Reform
Wed 19 April 2017, 09:30 – 14:00 BST
Outcomes is a concept at the centre of efforts to improve public services in Scotland, across the UK and beyond. They are to what has come to be known as the Scottish Approach to Public Service Reform. The term Scottish Approach encapsulates a move within public services from top-down, service-led, reactive delivery, towards more personalised, preventative and collaborative ways of working
Their use now permeates all parts of the public service system from frontline practice to planning, commissioning, service improvement and performance management. It is a term used across sectors and service types, from housing to education, community safety to health and social care. Outcomes based work is based on a simple assumpion; that by designing services with the end in mind better services will emerge. There are three distinct ways in which outcomes are defined and understood, operating at different levels of a public service system.
- Programme outcomes: changes resulting from services and interventions
- Population outcomes: how things are for people
- Personal outcomes: what matters to me
Evidence on the success or otherwise of this appraoch is mixed and the aim of this day will be to explore the place of outcomes based approaches within public service reform in Scotland and their utility in the process.
It will include four key presentations:
Dr Ailsa Cook will present a paper exploring the concept of outcomes and their history.
Dr Emma Miller from the University of Strathclyde will discuss the use of outcomes at the level of the individual.
Steven Marwick from Evaluation Scotland will present a paper drawing on his experience of using outcomes based approaches in developing programmes.
Tim Kendrick from Fife CPP will refect on the role of outcomes at the population level and how they can be used to help design policy.
This seminar is free but places are limited, so please register to secure your place