Free

Outstanding Customer Service

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Gateshead College Baltic Campus

Quarryfield Road

Gateshead

NE8 3BE

United Kingdom

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Description

This one day course is aimed at those working in, or aspiring to work in an office based customer service role and is an active and engaging session.

Great customer service is essential to stay competitive in today's customer-focused world.

There are certain key skills that lie at the heart of delivering outstanding customer service - from understanding customers and their needs, engaging with customers positively, through to effective communication to resolving (and avoiding) problems.

The course will ensure your staff always project the correct image to your potential customers and clients to make your company stand out from the crowd. It is designed for anyone who is office based and deals with customers face-face, via telephone and/or written format.

What you'll learn / gain skills

- recognise and deliver outstanding customer service

- present a professional appearance and attitude

- communicate to all customers effectively

- resolve customer complaints in a postive and proactive manner

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Date and Time

Location

Gateshead College Baltic Campus

Quarryfield Road

Gateshead

NE8 3BE

United Kingdom

View Map

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