The challenge of reducing DTOCs for NHS and Local Authorities
Delays in the effective discharge of patients consume huge resources in the NHS and Local Authorities. Delayed Transfer of Care days are up by 31% during 2013-15 reaching over 3.1 million and costing £800m per annum according to the National Audit Office.
In part, ineffective communication and a lack of collaboration underlies the challenge, which importantly, has more than just a financial cost. There is a substantial human cost too. Particularly, its impact on the elderly for whom longer detention in hospital than necessary can be damaging in terms of physical deterioration and exposure to other illness risks. NHS England Snapshot data shows that over 5,000 DToC patients are kept in hospital every day when they are medically fit to be elsewhere.
According to reasons given from NHS England's published data of all delayed cases -
• 17% are due to lack of NHS completing assessments
• 18% are due to lack of arrangements with other NHS organisations, and
• 17% are due to lack of arranging care packages at home.
Improved communication and collaboration of patient desired outcomes, needs and stakeholder responsibilities in supporting them could significantly improve the situation and yet, the Parliamentary and Health Service Ombudsman Julie Mellor said in late May:
'Poor planning, coordination and communication between hospital staff and between health and social care services are failing patients, compromising their safety and dignity'.
'Health and social care leaders must work harder to uncover why ten years of guidance to prevent unsafe discharge is not being followed, causing misery and distress for patients, families and carers'.
Reflective of the above, we have looked at the pinch points in the processes and at this event will provide both our insights and an illustration of how technology can, in part, solve many of the challenges.
Is this event for you?
This event is a must for any organisation which has professionals :
- Using manual discharge processes, chasing paper and ringing round colleagues in an effort to organise the team needed to support a complex case.
- Struggling with collaboration and communication between NHS Trust and Local Authority resources to effect patient discharge from hospital.
- Wanting to improve the patient discharge information flow and productivity within its work teams.
In summary, if your organisation is grappling with the challenge of discharging patients effectively, then this event will illustrate how technology can be enabler of change, allow you to work collaboratively and ultimate help improve outcomes for your patients.
Technology as an enabler
IEG4's enabler is Semitae for Hospital Discharge and is a secure, intelligent, and easily implemented software solution which:
• captures patient assessments in the hospital or in a discharge-to-assess setting;
• identifies patients' support needs to deliver improved outcomes;
• allocates actions and responsibilities for their delivery, dynamically, to multi-disciplinary teams;
• provides transparency throughout the discharge process; and,
• helps discharge teams focus activities to reduce number of ‘blocked exits’; and,
• helps reduce family disputes by providing consistency of offer based on patient eligibility
Following the technology showcase, there will be time to ask questions about how processes could be optimised and also explore how Semitae could help you improve performance across your stakeholders for the benefit of your patients.
IEG4 now has more than 100 public sector customers for its award-winning solutions.
Come and see how you could transform your services at our (FREE!) events.
Refreshments and lunch will be provided.