Overview of Customer Service - Online Course

Master customer service essentials with this online course. Learn communication, CRM, and complaint handling to enhance customer satisfaction.

Overview:

Customer service shapes the success of every business. This course provides key skills to handle customer interactions professionally, ensuring positive experiences that boost loyalty and satisfaction. Through structured modules, you will explore effective communication, relationship-building, and complaint resolution techniques.

With a focus on phone etiquette, email professionalism, and customer relationship management (CRM), this course equips learners with the tools to create lasting connections. Whether handling enquiries or managing expectations, you will gain confidence in delivering outstanding service that keeps customers coming back.

Learning Outcomes:

• Understand customer service fundamentals and their business impact.
• Develop communication skills to engage with customers effectively.
• Learn strategies to handle complaints with a positive approach.
• Enhance phone etiquette and professional email correspondence.
• Explore CRM techniques for maintaining strong customer relationships.
• Measure and improve service quality for long-term success.

Who is this Course For?

• Individuals seeking careers in customer service roles.
• Business owners wanting to improve customer interactions.
• Employees looking to strengthen communication skills.
• Call centre agents handling customer support queries.
• Retail staff aiming to improve customer satisfaction.
• Freelancers managing client interactions professionally.
• Hospitality workers dealing with guest experiences.
• Professionals in sales and client-facing roles.

Career Path:

• Customer Service Representative – £21,000 per year
• Call Centre Agent – £20,000 per year
• Retail Customer Advisor – £22,000 per year
• CRM Specialist – £30,000 per year
• Sales Support Coordinator – £26,000 per year
• Client Relations Manager – £35,000 per year