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PANEL EVENT: WHAT DOES IT MEAN TO BE HONEST AND FAIR WITH CUSTOMERS?

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Location

Howard Kennedy

No. 1 London Bridge

London

SE1 9BG

United Kingdom

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Refund Policy

Refunds up to 30 days before event

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What does it mean to be honest and fair with customers? How can business enable customers to make better-informed choices?


  • More than one in three (35%) people expected to face at least one consumer problem each year
  • Problems customers experience cost the UK economy £23 billion a year
  • Research shows consumer problems have clear economic and psychological impacts highlighting the need for clear and accessible routes to redress

Join us for the second in our ‘Principles of Purpose’ event series. This interactive discussion, in collaboration with Citizens Advice, will be followed by networking drinks. Drawing on our panelists’ experiences, we aim to stimulate a two-part debate about what honesty and fairness with customers looks like and the barriers and behaviours that lead businesses to fall short.

Chaired by Andrew Hill, Management Editor of the FT and Chair of Blueprint’s Trustees, panelists include Gillian Guy, Chief Executive Citizens Advice, Alison Robb, a member of the Nationwide Building Society Exco team, leading People & Culture Community, Greg Jackson, CEO, Octopus Energy, and Jon Alexander, Co-Founder, New Citizenship Project.

  • Gillian will share the key issues Citizens Advice helps the public face across a variety of sectors and how companies can, and should, act to solve issues before regulators do
  • Alison will discuss why diversity of business models and competition benefits customers, the role of mutuality in the banking sector, and how Nationwide aims to influence the approach of UK retail financial services in the way it prioritises and services the needs of customers
  • Greg will address what an energy retailer in the 21st century should look like, using technology to empower customers and make their lives better, while also being as kind as possible to the planet
  • Jon will explore why and how individual businesses and society as a whole could both benefit from thinking of people differently, as citizens who both can and want to buy into the purpose of organisations, not just as consumers of products

We should like to thank Howard Kennedy for hosting this event for us. There is a charge of £20 per person to cover other third party and administrative costs.

Date and Time

Location

Howard Kennedy

No. 1 London Bridge

London

SE1 9BG

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

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